7971 phones reset often

Unanswered Question
Dec 23rd, 2009

When the 7971's reset they go to the main screen with only the time and date and DN. There is no other function on the phone. I have tried doing a factory reset and updated the FW to SCCP70.8-3-4SR1S. I have CUCM 6.1.2. Any thoughts?

I have this problem too.
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Justin Brenton Wed, 12/23/2009 - 09:55

Hi There,

Have you confirmed that the update have been applied to the phone?

You can see this by going to the ip address of the phone in your web browser.




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