QPM 4.0

Unanswered Question
Dec 23rd, 2009

Hi,I've a server QPM v.4.0 & I wanted to add the devices of the network (400 switch) to it,but instead of adding them manually,I wanted to import a csv file or an xml file generated by the LMS server v.3.0,how can i do that? is it possible?

I have this problem too.
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eng_moh_ahmad Wed, 12/23/2009 - 07:25

Also when i tried to do that from "Import Virtual Devices from File" & i browsed to the file,it shows the following error message"The file format is incorrect.Please select a file with the correct format."

Nael Mohammad Wed, 12/23/2009 - 10:40

The file needs to be in standard XML or CSV format that is exported directly from common services. You can get an example of the correct format by going to Common Services ---> Devices and Credentials ---> Device Management ---> Export ---> Select all the devices and then CSV and click export.

You can just import the devices directly from the DCR using the following steps in the document:


Here is a sample of the CSV format:



eng_moh_ahmad Thu, 12/24/2009 - 01:52

In QPM server,when I go to Common Services ---> Devices and Credentials ---> Device Management,the following error message appears:

"Error in communicating with DCA Server.

DCA Server may be down. Please start the DCA Server and then refresh the page. "

& when I go to import from DCR & press next,the following error appears:

"Connection to DCR server failed.Make sure that the DCR server is running,and all the RME settings are correct,and then try again"

Nael Mohammad Thu, 12/24/2009 - 12:21

1. Upload the "pdshow > pdshow.txt" to this forum.

2. Go to Common Services ---> Software Center ---> Software Update and provide screen-shot of that page.

3. Stop the CiscoWorks daemon manager,  by doing a "net stop crmdmgtd" if Windows, if Solaris, do a "/etc/init.d/dmgtd stop" .

4. Go to CSCOpx/databases/cmf and rename the cmf.log to cmf.log.orig

5. Start the services from "net start crmdmgtd" and "/etc/init.d/dmgtd start" if Solaris.

6.  If the problem persists, Go to CSCOpx/log directory and get the dcrclient.log, DCRServer.log, and  dcr.log .



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