12-23-2009 08:27 AM - edited 03-15-2019 08:52 PM
Hello! Can help me anybody?
Our customer report me about "problem". We installed in customer office CME on ISR Cisco 3845. Local telephone users (registred on CME) don't hear disconnect tone (short tones) after hanging up at the end of connection. Customer tell me that he can hear this signal earlier. I can't find in documents that he can hear this signal and I think that he can't hear disconnect tone. Can anybody advice me or give a link on the documents?
Thank.
Solved! Go to Solution.
12-24-2009 09:16 AM
Sorry, I did not understood that.
CME does not give disconnect tones for ephone to ephone calls. The display returns to "idle" and that is the normal behavoir.
12-23-2009 12:46 PM
Who is hanging up ? If they are, can't obviously hear any tone.
12-23-2009 02:54 PM
Sorry, for my english. Calling user dont't hear short tones when called user hang up....
12-24-2009 03:54 AM
Who is the calling user ? Which type of telephone lines are using calling and called user ?
12-24-2009 05:19 AM
For exapmple, this users don't hear short tones when one of this user hang up:
ephone-dn 500 dual-line
number 1700
pickup-group 28
label User1 1700
nameUser1
corlist incoming InGr3-98
!
ephone-dn 501 dual-line
number 1701
pickup-group 28
label User2 1701
name User2
corlist incoming InGr3-98
ephone-dn 701 dual-line
number 0021
name Group21
ephone 500
video
mac-address 0023.331A.4C1A
type 7960
button 1o500,708
!
ephone 501
mac-address 0025.8419.1559
type 7911
button 1o501,708
ephone-500[71] Mac:0023.331A.4C1A TCP socket:[9] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 11/9 max_streams=0 + Video
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8
IP:10.66.222.190 50751 Telecaster 7960 keepalive 2761 max_line 6 available_line 3
button 1: dn 500 number 1700 CH1 IDLE CH2 IDLE overlay shared with monitor-ring
overlay 1: 500(1700) 708(0028)
Preferred Codec: g711ulaw
ephone-501[72] Mac:0025.8419.1559 TCP socket:[45] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 12/12 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:10.66.222.26 52020 7911 keepalive 2860 max_line 1 available_line 1
button 1: dn 501 number 1701 CH1 IDLE CH2 IDLE overlay shared with monitor-ring
overlay 1: 501(1701) 708(0028)
Preferred Codec: g711ulaw
12-24-2009 05:54 AM
Please answer these questions:
Who is the calling user ? Which type of telephone lines are using calling and called user ?
12-24-2009 06:39 AM
Саlling user 1701, called 1700. Both user use overlaid lines.
12-24-2009 09:16 AM
Sorry, I did not understood that.
CME does not give disconnect tones for ephone to ephone calls. The display returns to "idle" and that is the normal behavoir.
12-24-2009 10:10 AM
I'm do not understood too, but my customer try to convince me that he hear disconnect tones earlier and in one day this tones have ceased to sound.
I could not convince the customer of that that these signals should not be audible. Thank you very much for your reply.
12-24-2009 11:15 AM
May be they made a little confusion and they refer to calls made to an external number. In that case, disconnect tones should be heard when the remote party hang up.
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