Real Time Monitoring Tool ( CallManager )

Unanswered Question
Dec 23rd, 2009
User Badges:

Using the Real Time Monitoring Tool, can you provide instructions on how to pull down CDR records of Calls between two parties? ( this is in an effort to troubleshoot a calls that are unable to place outbound calls). It could be because of a Call Search Space issue, a PRI-line became unregistered, or maybe a gateway is down. So, I need to view the either the CDR records or trace log files.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jaime Valencia Wed, 12/23/2009 - 20:13
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

CDR file won't give you any details from the ones you mention. You can simply look the call with CAR for that matter, you need to reach CUCM traces to troubleshoot.

Set Up Cisco CallManager Traces for Cisco Technical Support

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml


HTH


java


if this helps, please rate


www.cisco.com/go/pdihelpdesk

Actions

This Discussion