Real Time Monitoring Tool ( CallManager )

jbautistaSM · ‎12-23-2009

Using the Real Time Monitoring Tool, can you provide instructions on how to pull down CDR records of Calls between two parties? ( this is in an effort to troubleshoot a calls that are unable to place outbound calls). It could be because of a Call Search Space issue, a PRI-line became unregistered, or maybe a gateway is down. So, I need to view the either the CDR records or trace log files.

Jaime Valencia · ‎12-23-2009

CDR file won't give you any details from the ones you mention. You can simply look the call with CAR for that matter, you need to reach CUCM traces to troubleshoot.

Set Up Cisco CallManager Traces for Cisco Technical Support

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate