Collaborating Cisco ICM with Nortel Symposium ACD

Unanswered Question
Dec 23rd, 2009
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Hello All,

I am trying to integrate Nortel Symposium ACD with Cisco ICM and have successfully activated the PG and the PG communicates with the Meridian Link, HDX and RTD.

I have configured all the components from the ICM side ( Peripheral, Service,DNIS,label et al).

When i place a call (Say for example the configured CDN in Meridien is 8000) to 8000, i get a Process Route Request message at the ICM PG as a log message:

       CID: 61 from Int/3039 not found

     - Link Received - "FVCall" for non configured IDN 3039.

     - Link Received - "DNToAgent" for non configured IDN 3039.

I have configured DN 3039 at the ICM level but still i get the error message.

Any pointers on this error will be useful. Sorry if the doubt was generic.


Prasaanth Venkataraman.

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