Error while handling the input request.

aessonel2008 · ‎12-24-2009

Hi All,

I'm trying to upload a new script on the UCCX server version 5.0.2 but I can not. When I click on the "Upload" button, I get a blank page where iit is written there is no connection. I can connect on the appadmin page. When I want to update or to create an application I have the following error:

Error while handling the input request.

com.cisco.app.ApplicationException: can not acquire ClusterMutex
com.cisco.config.ConfigException: Get config record - error: catch cisco.config.ConfigException UnmarshalException
javax.xml.bind.UnmarshalException: Content is not allowed in prolog. - with linked exception: [org.xml.sax.SAXParseException: Content is not allowed in prolog.]

Can someone help me?

Thanks in advance.

Abdulbaseer Mohammed · ‎12-24-2009

Try doing this on the Server or UCX box direct.

Also check all your engine services are running fine.

Good luck.

Baseer.

Jonathan Schulenberg · ‎12-24-2009

Along these lines, you may want to restart the CRS Administration service through System > Control Center.

There were a few bugs about page loading errors in various releases of 5.0. I took a glance at the bug toolkit and didn't see an exact match as you have described it though.

Marwan ALshawi · ‎12-25-2009

try to restart www from windows services

Impossible to upload Script and to create new application on UCCX 5.0.2

Error while handling the input request.