Agent Extension Length Issue

Unanswered Question
Dec 24th, 2009


I am Using IPCC 7.5, i have previously configured my call manager pg to have agent extension length upto 7 digits, no i have changed it to 9, but if i try to login on any extension more than 7 digits long it shows me the error :IPCC Error [10145] Agent is not permitted to login....

It works fine if the length is up to 7.

Any idea?


I have this problem too.
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rvenkatarama Thu, 12/24/2009 - 22:37


Search for "AgentExtensionLength" on PG in registry, i guess it would be 7, set the value to 9 and check.

I believe the path would be HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\ICM\\\PG\CurrentVersion\PIMS\pim<>\EAGENTData\Config

Note : Take a backup of registry.


haroon.rasheed Fri, 12/25/2009 - 09:14


I have already made the changes in the registery, and after making this change i am getting this error.

And when i was working without changing the registery value it was givving the error of invalid instrument, but now its giving the error which i mentioned before.

Thanks for the reply any other suggestion.


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