We have Cisco 2821 router at one of our premier customers. Couple of days back the router got rebooted and upon investigation we found that due to some bug the router got rebooted. The show version is as below
uptime is 23 hours, 11 minutes
System returned to ROM by bus error at PC 0x4038F110, address 0x2FFFFFF at 12:03:29 GMT Tue Dec 22 2009
System restarted at 12:04:40 GMT Tue Dec 22 2009.
Upon further diagnosis on cisco site we came to know that ther is Cisco bug attached to such failures.
The stack trace decoded symbols are:
Possible bug matches are listed below. Bugs with a score of .90 or more
are the most likely candidates:
|0.97||CSCsi71675||D||CSCsk04674||ISR Crashed on configuring QoS in System Test scenario|
Can any one help us here to identify the work around for the said bug as we need to resolve the issue on priority to avoid impact customer business. The vendor FE is at the site and waiting for our instructuctions.
Your quick response is appreciated