ASA SSL syslog 113019 problem

Answered Question
Dec 24th, 2009
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Hi,


I have been testing SSL VPN on ASA 8.2.1.


About 5 ~ 10 minutes after SSL connection is created, I get the following error.


Error ID:113019 Group = DefaultWEBVPNGroup, Username = testuser, IP = 114.xx.xx.xx, Session disconnected. Session Type: SSL, Duration: 0h:17m:27s, Bytes xmt: 778134, Bytes rcv: 173139, Reason: Client type not supported


Does anyone know what "Client type not supported" means?


Any input is appreciated.


Thank you.

Correct Answer by hdashnau about 7 years 4 months ago
Under Secure Desktop Manager/Default/Cache Cleaner, check to see if you have "Launch cleanup upon timeout based on inactivity" checked.  If so, 
what is the timeout?


Could you try to increase or disable the idle timeout value set in CSD cache cleaner and see if it helps.


-heather

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Correct Answer
hdashnau Mon, 12/28/2009 - 11:05
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  • Cisco Employee,
Under Secure Desktop Manager/Default/Cache Cleaner, check to see if you have "Launch cleanup upon timeout based on inactivity" checked.  If so, 
what is the timeout?


Could you try to increase or disable the idle timeout value set in CSD cache cleaner and see if it helps.


-heather

taroyamada9999 Mon, 12/28/2009 - 16:58
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Thanks for the reply.

Your answer is exactly what I was looking for.


Thank you very much.


Taro

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