Hi, we have two ipccx ver 5 servers at 2 locations running 2 scripts. The incoming call is routed by a Master script running on one of these servers. The agents work on two shifts (day/night) at these 2 locations. But @ every sunday this should change - such as who was doing day -the previous week should do night for this week. Daily change of shift is not a problem, but the issue is changing o n a weekly basis. As far as i know we have time of Day (TOD) and day of week (DOW) - Any soln for this?
Thanx in advance...