12-26-2009 11:19 PM - edited 03-15-2019 08:54 PM
hi,
i have installed cucm7.0 (ccmpub and sub)..when the ip phone 7970 registers with the ccmpub it shows "SCCP70.8-5-2SRIS" "auth fail" and "local authentication failed: SCCP70.8-5-2SRIS" error before registering to the ccmpub server. but when i remove the network cable from ccmpub it fail over to the second ccmserver (sub) but gives about error continuously after 2~3 minutes of gap..i chose unsecure mode in device security...do i have to change the firmware??
Regards
12-27-2009 08:21 AM
Hi Nareh,
We were working on a similar thread last week and the issue turns out to be that the phone firmware needs to be @ 8.5.2 before trying to go to 8.5.2sr1
Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.
Hope this helps!
Rob
12-29-2009 07:45 AM
hi,
Do i need to remove the 8.5.2SR1 firm ware files from tftp (ccm) server and then upload 8.5.2 firmware file to tftp...so that phone can restart with the 8.5.2 firmware file...then again replace the 8.5.2 firmware file with 8.5.2SR1...so that phone be able to accept the 8.5.2SR1 firmware..isn't it
Regards
nareh
01-04-2010 07:08 AM
Hi Nareh,
I assume you have: (Example)
Active Version: 5.1.3.8000-4
Inactive Version: 5.1.3.4000-4
To conferm send me the Software installed on both.
If you do not have the 8.5.2SR1 on the inactive Version, revert UCM back onto the "Inactive Version".
Install 8.5.2 (NOT 8.5.2SR1), this will upgrade the phones to 8.5.2, then switch partitions again, this should in tern upgrade to what every Firmware version you have.
If this helped please rate.
Any questions please let me know?
Kind Regards,
Nico
01-04-2010 09:48 AM
hi,
i dont have any cucm software installed on inactive partition...to perform upgrade of firmware i have to install cucm software again on inactive partition and make it active after the installation??
Regards
Nareh
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