Cisco Unified Presence
http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
Or go to CCO and search "troubleshooting + CUPS ", i don't think that's hard, is it??
Whatever documentation for install, config, etc is here:
http://www.cisco.com/cisco/psn/web/psa/default.html?mode=prod
Which you also can extremely easily access from CCO.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
HTH
java
if this helps, please rate