How I can notify supervisor if there aren't any agents logged in?

Unanswered Question
Dec 28th, 2009

How I can notify supervisor if there aren't any agents logged in?

Is it possible to do with Cisco Supervisor Desktop?

Thank you in advance

I have this problem too.
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Marwan ALshawi Mon, 12/28/2009 - 03:48

this one way

when a call comes if there is no agent in loggedin state an email will be sent to the supervisor

the can be done by adding get reporting statistics before the cal go to the queue and then make if step

check if the number of logged in agents = 0 then send eamil if no normal

if you want go to advenced level you may use trigger application and then you run another script that call the supervisor number and play a prompt one no agent loggedin !

good luck

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Jonathan Schulenberg Mon, 12/28/2009 - 06:08

Just keep in mind that this solution is only possible if you have a Premium license as you need the SMTP subsystem to be activated.

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