Please help, Sametime Presence Status Not working

Unanswered Question
Dec 28th, 2009

Hi All,

Please help, i'm integrating presence server with IBM Sametime.

Phone status work well with CUPC whenever it offhook / onhook, but with IBM sametime, it doesn't work. But with IBM Sametime we can make a click to call, but presence status not working. It's already enalble phone status in the Sametime Server.

We are using Presence 7, IBM Sametime Server 8, IBM Sametime Client 8 and Plugin for IBM 7.1

Any idea about that?

Thanks before.

Regards,

Tommy

I have this problem too.
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htluo Mon, 12/28/2009 - 08:02

For testing purpose, could you install a CUPC (Cisco Unified Personal Communicator) and see if the phone presence works?

If the phone presence didn't work on CUPC either, you'll have to check the configuration on CUCM and CUPS first.

If the phone presence worked on CUPC but not on Sametime, you should check the plugin configuration (CiscoCfg.exe).

For more details, please see: http://www.lulu.com/content/5552336

Michael

http://htluo.blogspot.com

alis.tommy Mon, 12/28/2009 - 08:51

Hi Htluo,

The presence status work well in CUPC but not in the sametime connect

In the sametime server already enable phone status, but still doesn't work.

Any advice?

Thanks..

htluo Mon, 12/28/2009 - 08:54

I'm confused with "In the sametime server already enable phone status".  If you're using Cisco Phone Control And Presence plug-in for Sametime (PCAP), there's no such a thing called "sametime server already enable phone status".  All features are being done by the client (PCAP).

For more details, please see: http://www.lulu.com/content/5552336

Thanks!

Michael

alis.tommy Mon, 12/28/2009 - 18:00

Hi Htluo,

I mean in the Phone Control and Presence Tab Fields, in the "Enable Phone Status" already check the option to activate phone status to all user.

Refer to "Deploying Cisco Phone Control and Presence 7.1(1) with IBM Lotus Sametime" pdf in cisco website.

Any Advice?

Regards,

Tommy

htluo Mon, 12/28/2009 - 21:49

Just check the box won't do the magic (I wish it's that easy).  Based on your Sametime server deployment, you'll have to configured different mapping mechanism between Sametime Contact ID and CUPS user ID.  This is called "user mapping".

Again, if you haven't, I strongly recommend you take a look at http://www.lulu.com/content/5552336

Thanks!

Michael

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