LMS 3.2 Portal Problem

Answered Question
Dec 28th, 2009
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When I try to access the Portal I get the login screen

and enter my username and password

and when I hit enter I get the following screen.


Forbidden

You don't have permission to access /cwhp/LiaisonServlet on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


This is both remotely as well as on the server itself.  Can anybody point me in the right direction?

Correct Answer by Joe Clarke about 7 years 3 months ago

Tomcat is taking too long to startup.  Is LMS installed on locally attached drives, or on a SAN?  What are the hardware specs of this server?  Try disabling anti-virus, and any other non-Windows, non-LMS services, then reboot, and see if LMS comes up then.

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Joe Clarke Mon, 12/28/2009 - 14:25
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Post the output of the pdshow command from the server as well as screenshots of your Services control panel showing all of the CiscoWorks services.

Edward Skrundz Tue, 12/29/2009 - 10:15
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I finaly saw the earlier post and reset the services to their original settings and rebooted the server but the CW Tomcat Servlet and the CW Web Server services never start.  So now I get a " page cannot be displayed" error when I try to connect.  I tried starting those two services and then accessing and got the "Forbidden" message again.

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Joe Clarke Tue, 12/29/2009 - 11:11
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Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

Joe Clarke Tue, 12/29/2009 - 11:25
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I still think your services are wrong.  Post the screenshot I asked for previously.

Joe Clarke Wed, 12/30/2009 - 09:53
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Set the Daemon Manager service to Manual, then reboot.  When the server comes back up, collect the output of the command "netstat -a -n -o -b", and post the NMSROOT/MDC/etc/regdaemon.xml, NMSROOT/lib/classpath/md.properties, and NMSROOT/MDC/Apache/logs/error.log files.

Joe Clarke Thu, 12/31/2009 - 08:59
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Okay, now set the Daemon Manager service back to Automatic, then run:


net start crmdmgtd


Wait about 30 minutes, then collect the output of the following command:


pdreg -l Apache
Edward Skrundz Thu, 12/31/2009 - 10:05
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Here is the output you requested.

C:\>pdreg -l Apache

        Process      = Apache

        Path         = D:\PROGRA~1\CSCOpx\MDC\Apache\bin\Apache.exe

        Flags        = -d D:\PROGRA~1\CSCOpx\MDC\Apache -D SSL

        Startup      = Started automatically at boot.

        Dependencies = TomcatMonitor

Joe Clarke Thu, 12/31/2009 - 11:10
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This checks.  Hopefully you haven't manually started any services other than Daemon Manager.  If so, are you seeing the same problem (i.e. "page cannot be displayed")?  If so, post the new stdout.log and stderr.log (do NOT try starting Tomcat manually).  Also, look for any hs_err* files on the file system.  Post any you find.

Edward Skrundz Thu, 12/31/2009 - 13:14
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Yes I am seeing the same problem (i.e. "page cannot be displayed").  Attaced are the files you requested, I could find any hs_err* files.

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Correct Answer
Joe Clarke Thu, 12/31/2009 - 13:54
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Tomcat is taking too long to startup.  Is LMS installed on locally attached drives, or on a SAN?  What are the hardware specs of this server?  Try disabling anti-virus, and any other non-Windows, non-LMS services, then reboot, and see if LMS comes up then.

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