12-28-2009 01:55 PM
When I try to access the Portal I get the login screen
and enter my username and password
and when I hit enter I get the following screen.
You don't have permission to access /cwhp/LiaisonServlet on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
This is both remotely as well as on the server itself. Can anybody point me in the right direction?
Solved! Go to Solution.
12-31-2009 01:54 PM
Tomcat is taking too long to startup. Is LMS installed on locally attached drives, or on a SAN? What are the hardware specs of this server? Try disabling anti-virus, and any other non-Windows, non-LMS services, then reboot, and see if LMS comes up then.
12-28-2009 02:25 PM
Post the output of the pdshow command from the server as well as screenshots of your Services control panel showing all of the CiscoWorks services.
12-29-2009 10:15 AM
I finaly saw the earlier post and reset the services to their original settings and rebooted the server but the CW Tomcat Servlet and the CW Web Server services never start. So now I get a " page cannot be displayed" error when I try to connect. I tried starting those two services and then accessing and got the "Forbidden" message again.
12-29-2009 11:11 AM
Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.
12-29-2009 11:17 AM
12-29-2009 11:25 AM
I still think your services are wrong. Post the screenshot I asked for previously.
12-30-2009 06:16 AM
12-30-2009 09:53 AM
Set the Daemon Manager service to Manual, then reboot. When the server comes back up, collect the output of the command "netstat -a -n -o -b", and post the NMSROOT/MDC/etc/regdaemon.xml, NMSROOT/lib/classpath/md.properties, and NMSROOT/MDC/Apache/logs/error.log files.
12-31-2009 06:53 AM
12-31-2009 08:59 AM
Okay, now set the Daemon Manager service back to Automatic, then run:
net start crmdmgtd
Wait about 30 minutes, then collect the output of the following command:
pdreg -l Apache
12-31-2009 10:05 AM
Here is the output you requested.
C:\>pdreg -l Apache
Process = Apache
Path = D:\PROGRA~1\CSCOpx\MDC\Apache\bin\Apache.exe
Flags = -d D:\PROGRA~1\CSCOpx\MDC\Apache -D SSL
Startup = Started automatically at boot.
Dependencies = TomcatMonitor
12-31-2009 11:10 AM
This checks. Hopefully you haven't manually started any services other than Daemon Manager. If so, are you seeing the same problem (i.e. "page cannot be displayed")? If so, post the new stdout.log and stderr.log (do NOT try starting Tomcat manually). Also, look for any hs_err* files on the file system. Post any you find.
12-31-2009 01:14 PM
12-31-2009 01:54 PM
Tomcat is taking too long to startup. Is LMS installed on locally attached drives, or on a SAN? What are the hardware specs of this server? Try disabling anti-virus, and any other non-Windows, non-LMS services, then reboot, and see if LMS comes up then.
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