I am trying to set up a Directed call pickup so people can answer the operator extension when she is away from her desk. I set up a call pickup group and assigned the dn's to the group but after hitting gpickup and dialing the dn the call is ringing on. I get a re-order tone and get the message "temp fail" at the bottom left hand side of the screen. does anyone have any sugestions on this?
Yep, that is a directed call pickup and wasn't available in CUCM 6. To do a Direct call pickup you must
be running CUCM 7 or above. The phone in which you are picking up from and the line you are picking up must be in the same Call Pickup group. Once all requirements are met, then all you need to do is hit gpickup and the extension that is ringing. If you do not meet these requirements it will not work. In CUCM 6, you have to dial the pickupgroup number to pickup the phone or hit Pickup.