Urgent Help - CUCM7.1 license Manager fail to start

Unanswered Question

Dear All,

Require urgent help.

Recently bought 2 new MCS 7825H4 with CUCM7.1.  Feature and DLU license has been uploaded to call manager.  However phone fail to register due to license manager service stop.  When I try to start the license manager it halted starting.

This is new CUCM7.1 call manager.  How to troubleshoot this problem?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Danilo Molini Wed, 12/30/2009 - 02:57
User Badges:

Hi, how much license file did you upload? And what is your exact UCM version?

Probably you are running bug CSCtc43971 where if you had uploaded many license file, the license manager failed to start for timeout.

I have the same issue with a CUCMBE 7.1(3a), now I'm downloading the upgrade 7.1(3a)SU1a to upgrade the call manager.

Link for the bug:



Hi Danilo,

Thank you so much for the information.

I will get the Cisco licensing to combine the license first and see whether it solve the problem.  Totally I uploaded 27 license files to CCM.  The the problem confirm due to license files then I will upgrade the CCM patches.

By the way, how to remove existing license file in call manager?



Danilo Molini Wed, 12/30/2009 - 10:28
User Badges:

On my server I had upload 51 license file and after upgrade to 7.1(3a)SU1a the problem is solved.

Another solutions is ask to cisco to combine al license file in a single license file, but I don't know how you can remove the file already inserted (I never do before ).

Michael Lee Sun, 01/03/2010 - 15:32
User Badges:

Hi all,

You can delete old or tempory license files from the CLI interface using the comman
d "file delete license


hi, all

I can delete current license files from the CLI interface using

the comman d "file delete license .

But licenseinfo stay in from the CLI interface using "run sql select * from licenseinfo".

Do you know to procedure to delete licenseinfo from sql table.

Now, license manager failed to start timeout.



This Discussion