inbound calls to multiple operators

Unanswered Question
Dec 30th, 2009

small uc setup running software pack 8.  3 7931s (operators) 7 7940s

3 analog lines (for now)

call flow  3 CO lines go to extension 200 (which is a not a real phone) that number is CFA to a blast group which contains all three operators, then forwards to another blast group that contains everyone.

The night service schedule works fine, but I need to be able to manually enable, and since 200 isn't on any of the phones, it will not work.  What should I do to enable any of the operators to enable / disable night service?  Should I be handling the inbound calls differently?


I have this problem too.
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Steven DiStefano Wed, 12/30/2009 - 10:40

A couple things to try.

You can map the incoming FXO direct to a Hunt Group or blast group extension.  No need for an intermediate number.

You can define a activation code to manually toggle NS on and off from the CCA Night Service menu.

Hope this helps.

Steve DiStefano

Systems Engineer

US Field Channel Sales team


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