12-30-2009 11:46 AM - edited 03-21-2019 01:58 AM
Hello
In incoming dialplan I have no display of did numbers which have been set up. I know there there cus they work but nothing in the display
Has anyone come accros this before
Andrew
Solved! Go to Solution.
01-05-2010 02:15 PM
Looking at your config, I actually think the problem might be some of the manual additions that you have made.
There should be an out of band guide coming for CCA 2.2 soon, but this would be a good place to start.
01-03-2010 12:44 PM
Was this system setup through CCA? If not, you may not see them here.
01-04-2010 05:29 AM
Yes it was originally set up through CCA and the DID profile originally showed there.
Now if you create a new DID it initially shows on the screen and allows you to apply but then disapears ?
01-04-2010 07:55 AM
I can't get them to disappear using my CCA. Can you send me your config? Also, what version of CCA are you running? What version of IOS are you running? Can you send me the CCA logs of adding a DID? Then go back to the screen and have it disappear.
01-04-2010 10:36 AM
01-04-2010 11:46 AM
Could you do this via Help -> Support Information -> Troubleshooting Log?
Do all of your changes first and then get the information.
01-05-2010 03:34 AM
01-05-2010 05:23 AM
01-05-2010 12:55 PM
Could you try this with CCA 2.2.1. I do see an error in here, but I think this is fixed in CCA 2.2.1.
01-05-2010 12:56 PM
Could you also post your config?
01-05-2010 02:15 PM
Looking at your config, I actually think the problem might be some of the manual additions that you have made.
There should be an out of band guide coming for CCA 2.2 soon, but this would be a good place to start.
01-05-2010 10:12 PM
Is it possible to tell which are the manually added components from the log and if so which particular additions might be causing the problem ?
01-07-2010 11:42 AM
Hello
Sorted It !
Took a deep breath reset to factory and started from scratch with the latest updates.
Everything shows fine now.
Must be some improvements, although its a relatively simple set up, I didnt have to do anything by CLI, CAA took care of the lot
01-04-2010 09:41 AM
I had this exact same problem, but I can't remember the fix.
I believe I re-downloaded the full image package for the UC, and the latest CCA. Via CCA I upgraded to the last 7.x.x EA version and the problem went away.
I could not even see the North American dial-plan within CCA until I did the upgrade ( I could see it in IOS though). I think it had something to do with the version of IOS and CCA, but I didn't have time to troubleshoot.
Good Luck.
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