524G SPCP Reject

Unanswered Question
Dec 30th, 2009

Hi, I am installing a Cisco Phonne 524G in the UC500. And this messages are showed:

"spcp register token Rejected"
"error: cannot find UC500 Contact your adminitrator"

What happens?

I have anothers Cisco 524G phones registered in the UC500, and works fine.

I reset the phone to factory default.

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Steven Smith Sun, 01/03/2010 - 12:59

Can you provide a show run, show ver, and debug ephone register for this phone?

Steven Smith Mon, 01/04/2010 - 07:34

Could you assign the 524 to an ephone below 14.  It looks like you have several ephones configured, and I assume less than 14 are registering. 

miguel.aravena.rojas Wed, 01/06/2010 - 04:44

Thanks, Steve.

Indeed there are only ten phone set. I configured the phone with the id of five (ephone 5), and the same message is displayed in the phone.

Steven Smith Wed, 01/06/2010 - 07:46

Can you provide a debug ephone register for this phone?

Also, can you do a show ephone register?


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