CSM password recovery

Answered Question
Dec 30th, 2009
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Hi all,


Can any one tell me the procedure to recover the system admin password on Cisco security manager and CSM Client.


We have the admin equivalent password created and this is working fine, but the system admin password is lost.


Please advice.


Raj

Correct Answer by Panos Kampanakis about 7 years 3 months ago

Let me explain in more detail


1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

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Panos Kampanakis Mon, 01/04/2010 - 10:17
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  • Cisco Employee,

Please run

C:\Program Files\CSCOpx\bin\resetpasswd.exe with the admin as an option.

I hope it helps.

PK
network_moi Tue, 01/05/2010 - 03:12
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Hi,


Done but what will be new resetted password.


any doc to refer.


Thanks,


Raj

Correct Answer
Panos Kampanakis Tue, 01/05/2010 - 06:50
User Badges:
  • Cisco Employee,

Let me explain in more detail


1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

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