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CSM password recovery

network_moi
Level 1
Level 1

Hi all,


Can any one tell me the procedure to recover the system admin password on Cisco security manager and CSM Client.


We have the admin equivalent password created and this is working fine, but the system admin password is lost.


Please advice.


Raj

1 Accepted Solution

Accepted Solutions

Let me explain in more detail

1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

View solution in original post

5 Replies 5

Panos Kampanakis
Cisco Employee
Cisco Employee

Please run

C:\Program Files\CSCOpx\bin\resetpasswd.exe with the admin as an option.

I hope it helps.

PK

Hi,

Done but what will be new resetted password.

any doc to refer.

Thanks,

Raj

Let me explain in more detail

1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

Thank u very much.

Its done

Glad it is fixed.

PK

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