CME. Single phone, single extension on multiple buttons

Answered Question
Jan 2nd, 2010
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Greetings,


Is there a way to get multiple appearances of a single extension on multiple buttons on a single phone?


So on phone X, buttons 1, 2 and 3 will all have an appearance of extension 100.


Thanks

David

Correct Answer by J. S. Black about 7 years 5 months ago

Yes you can, however I do not believe it is supported in the GUI.


Take the following excerpt from the ephone CLI configuration:


--snip--

isr(config-ephone)#button ?
  LINE  button-index:dn-index pairs example 1:2 2:5
Configuration line:button with separator feature options:
: normal phone lines
       example    button 1:2 2:5
s silent ring, ringer muted, call waiting beep muted
       example    button 1s2 2s5
b silent ring, ringer muted, call waiting beep not muted
       example    button 1b2 2b5
f feature ring
       example    button 1f2 2f5
       see also 'no dnd feature-ring'
m monitor line, silent ring, call waiting display suppressed
       example    button 1m2 2m5
       see also 'transfer-system full-consult dss'
w watch line (BLF), watch the phone offhook status via the phone's primary ephone-dn
       example    button 1w2 2w5
o overlay lines, combine multiple lines per physical button
       example    button 1o2,3,4,5
c overlay call-waiting, combine multiple lines per physical button
       example    button 1c2,3,4,5
       see also  'huntstop channel' for ephone-dn dual-line
x expansion/overflow, define additional expansion lines that are
       used when the primary line for an overlay button is
       occupied by an active call
       Expansion works with 'button o' and not with 'button c'
       example    button 4o21,22,23,24,25
                  button 5x4
                  button 6x4
Different separator options may be use for each button
       example    button 1:2 2s5 3b7 4f9 5m22 6w10

-snip-


HTH

JS


Message was edited by: jean_sebastien.black - oops, noticed that Rob & Paolo offered a much better explanation of the expansion feature.

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Correct Answer
J. S. Black Sat, 01/02/2010 - 08:33
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Yes you can, however I do not believe it is supported in the GUI.


Take the following excerpt from the ephone CLI configuration:


--snip--

isr(config-ephone)#button ?
  LINE  button-index:dn-index pairs example 1:2 2:5
Configuration line:button with separator feature options:
: normal phone lines
       example    button 1:2 2:5
s silent ring, ringer muted, call waiting beep muted
       example    button 1s2 2s5
b silent ring, ringer muted, call waiting beep not muted
       example    button 1b2 2b5
f feature ring
       example    button 1f2 2f5
       see also 'no dnd feature-ring'
m monitor line, silent ring, call waiting display suppressed
       example    button 1m2 2m5
       see also 'transfer-system full-consult dss'
w watch line (BLF), watch the phone offhook status via the phone's primary ephone-dn
       example    button 1w2 2w5
o overlay lines, combine multiple lines per physical button
       example    button 1o2,3,4,5
c overlay call-waiting, combine multiple lines per physical button
       example    button 1c2,3,4,5
       see also  'huntstop channel' for ephone-dn dual-line
x expansion/overflow, define additional expansion lines that are
       used when the primary line for an overlay button is
       occupied by an active call
       Expansion works with 'button o' and not with 'button c'
       example    button 4o21,22,23,24,25
                  button 5x4
                  button 6x4
Different separator options may be use for each button
       example    button 1:2 2s5 3b7 4f9 5m22 6w10

-snip-


HTH

JS


Message was edited by: jean_sebastien.black - oops, noticed that Rob & Paolo offered a much better explanation of the expansion feature.

Rob Huffman Sat, 01/02/2010 - 08:54
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Hi JS,


Not better just different my friend (+5 points ) for your

good work here.


Cheers!

Rob

dbauman_wan Mon, 01/04/2010 - 08:44
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As far as I can tell with my testing, JS recommendation will not work, as you will either get 'duplicate dn [x] assignment' errors, or you will just get what equates to a Busy Lamp Field setup.


The multiple-DN solution seems to work, as I am able to make it look like there is a single extension on multiple buttons, however if you are on one of the lines, any incoming call gets a busy.  I was thinking that call-waiting needs to be disabled to the inbound call to this extension would ring through to one of the open lines (via the preference command), but that doesn't seem to be working.


Any insight as to how to make the calls to this extension ring through to the open DN button?


Thanks,


David

'


J. S. Black Mon, 01/04/2010 - 08:49
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Paolo's method should work... if your huntstops are configured correctly, calls should hunt to the next ephone-dn. However I would configure the buttons as 1:1, 2:2, 3:3 and so on instead of using overlay and overlay-extend.


I'll try it as soon as I get a chance.

dbauman_wan Mon, 01/04/2010 - 08:56
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Thanks much!


I can place simultaneous outbound calls on all the buttons, but inbound calls (when at least 1 button is in use) rings busy.

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