The original poser describes the attached file as a screen capture during the problem. But what I get in the attached file is not a screen shot but is part of a crashinfo file, which is not at all helpful in finding problems with the prompt. A screen caprue would be much more helpful.
Without a screen capture and with the minimal description in the orininal post I have difficulty determining whether the problem might be:
- problems in accessing the user mode prompt.
- can access user mode but has problems in accessing enable mode.
-can access enable mode but has problems in accessing config mode.
- could it be something else?
some clarification from the original poster would be helpful.
HTH
Rick
HTH
Rick
