I am using UCCX 7 with CUCM 7. We have total of 20 Agents configured for 4 skillgroups (configured as Premium agents). Can we have Call-Pickup groups configured for the IP Phone extensions used by these agents, that is, when the IP Phone Rings on Agent 'A', Agent 'B' should be able to pick up the call from Agent 'A'. We have the option for Agent that agent does not get not ready selected in the UCCX configuration.
Please suggest if call pickup group with UCCX is workable solution / supported configuration.