I currently have 50 agent licenses but we are unable to use all 50. An error comes up explaining that we have insufficient licenses. I have three questions.
1. Where can I find a real time number of licenses being used on the system.
2. Is there a way to fix this so all 50 can be used.
3. How does the system count a license as being used. (i.e. Is it when the CAD is logged in or when the phone is logged in.)
Any ideas would be greatly appreciated.