Solved: Unity Auto-Attendant message when incorrect extension is dialed.

zebranutz80 · ‎01-04-2010

We have Unity 4.0.5 and CCM4.1.3. We have a CallHandler that gives our callers the option to dial an extension any time during the greeting message. If the caller dial's an extension that does not exist in Unity, the system then plays a message saying "I did not recognise that as a valid extension. Please enter your ID followed by #".

I want to give our callers a message saying to "please try dialing a correct extension." This way they don't have to call back in and start all over from scratch. Where in Unity is the option for this? Thank you for your help.

Jaime Valencia · ‎01-04-2010

Open the advanced settings tool from unity tools depot and there should be an option to enable showing the error greeting (can't recall exactly the option name)

Once you do this go the greeting page from the call handler, pull down the options and you should see error.

Configure whatever behavior you want.

HTH

java

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HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎01-04-2010