Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn more about designing and troubleshooting wireless LAN controller deployments with Cisco expert Mark Gress. Mark is an escalation engineer at the Cisco Systems Technical Assistance Center (TAC) in Research Triangle Park, North Carolina, where he has worked since 2005. He has been troubleshooting complex wireless networks since the birth of the Cisco Wireless LAN Controller (WLC) as a TAC engineer, a technical lead for the Enterprise Wireless team, and now as an escalation engineer supporting the complete Cisco line of wireless products. Mark has diagnosed problems in some of the largest Cisco wireless deployments and has provided training for TAC teams around the world. He has also contributed to numerous design guides, application notes, and white papers. He has been professionally involved in the networking industry for more than 10 years. Mark holds a bachelor of science degree in computer information systems and business management from North Carolina Wesleyan College. He holds CCIE cerrtification number 25539.
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