Can not remove 8-5-2SR1S from UCM 5.1 - File Auth Fail

nwkotze · ‎01-05-2010

Phone Log:

18:10:40 31: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S File Auth Fail: SCCP41.8-5-2SR1S
18:10:40 25: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=Initialized
18:15:46 14: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=CM-closed-TCP
18:16:11 7: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S TFTP Timeout
18:22:34 18: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=Failback
18:23:23 31: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S File Auth Fail: SCCP41.8-5-2SR1S
18:23:23 25: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=Initialized
18:29:47 31: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S File Auth Fail: SCCP41.8-5-2SR1S
18:29:47 25: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=Initialized
18:30:52 31: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S File Auth Fail: SCCP41.8-5-2SR1S
18:30:52 25: Name=SEP0019E7D03348 Load= SCCP41.8-3-2S Last=Initialized

Problem Code: Install, uninstall, or Upgrade
Software Version: 5.1.3.8000-4
Problem Details: Current Version: 5.1.3.8000-4

I have Phone Firmware 8.5.2SR1 installed, as phones need to upgrade to 8.5.2 before it has the ability to upgrade to 8.5.2SR1, I am unable to install 8.5.2 as when I try and do so the installer application ignore older Phone Firmware:

Phone Upgrade Process:
8.5.2, then 8.5.2SR1 and finally to 8.5.3.

Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/
release/notes/7900_852SR1.html#wp164599

I have deleted the SR1 Firmware from the TFTP Server in my attempt to remove SR1:
admin:file delete tftp SCCP11.8-5-2SR1S.loads
Delete the File SCCP11.8-5-2SR1S.loads?
Enter "y" followed by return to continue: y
files: found = 1, deleted = 1
admin:file delete tftp SCCP31.8-5-2SR1S.loads
Delete the File SCCP31.8-5-2SR1S.loads?
Enter "y" followed by return to continue: y
files: found = 1, deleted = 1
admin:

But it still show up in the Software Page on the CallManagerPub:
cm-locale-en_GB-5.0.4.1-1075.cop
cmterm-7940-7960-8.4.00-sip.cop
cmterm-7941_7961-sccp.8-2-1.cop
cmterm-7941_7961-sccp.8-5-2SR1.cop - need to be removed
cmterm-7941_7961-sip.8-0-4SR1.cop
cmterm-7941_7961-sip.8-2-1.cop
cmterm-7970_7971-sccp.8-0-4SR1.cop
cmterm-7970_7971-sccp.8-5-2SR1.cop - need to be removed
cmterm-7970_7971-sip.8-0-4SR1.cop
cmterm-devicepack5.1.3.7108-1.cop
dp-ffr.1-1-4.GB.cop
localeinstaller

Can you please help me remove the SR1 so I can install 5.2 1st, the SR1 and then 5.3? Note. Newer Versions of UCM allow lower Phone Firmware version installation 5.1 do not allow me to, please help?

Any questions please let me know?

Kind Regards,
Nico

nwkotze · ‎01-05-2010

It turned out I downloded the wrong file (needed cop.sgn for5.1), so UCM 5.1 OS install could not see .cop.

cmterm-7941_7961-sccp.8-5-2.cop
Release Date: 01/Jun/2009
7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(1), 5.0(2), 5.0(3)
Size: 4925.04 KB (5043233 bytes)

cmterm-7941_7961-sccp.8-5-2.cop.sgn
Release Date: 01/Jun/2009
7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+
Size: 4925.44 KB (5043645 bytes)

I think staying on 5.2 will be the best as changing Phone Load's etc will end up taking to much of my time.

Kind Regards,

Nico

Rob Huffman · ‎01-05-2010

Hi Nico,

Thanks for taking the time to follow-up with your solution. This will likely

help others somewhere down the road! +5 points for this kind gesture

Cheers!

Rob

nwkotze · ‎01-06-2010

Thanks Rob, I'm hoping to get to your points level soon!!!

Hope other's feel like Voting also...

Kind Regards,

Nico

nwkotze · ‎01-06-2010

The Phones has Firmware Version: 8.3.2 on them at the moment.

Installed Software:
Active Version: 5.1.3.8000-4
cm-locale-en_GB-5.0.4.1-1075.cop
cmterm-7940-7960-8.4.00-sip.cop
cmterm-7941_7961-sccp.8-2-1.cop
cmterm-7941_7961-sccp.8-5-2.cop
cmterm-7941_7961-sccp.8-5-2SR1.cop
cmterm-7941_7961-sccp.8-5-3.cop
cmterm-7941_7961-sip.8-0-4SR1.cop
cmterm-7941_7961-sip.8-2-1.cop
cmterm-7970_7971-sccp.8-0-4SR1.cop
cmterm-7970_7971-sccp.8-5-2.cop
cmterm-7970_7971-sccp.8-5-2SR1.cop
cmterm-7970_7971-sccp.8-5-3.cop
cmterm-7970_7971-sip.8-0-4SR1.cop
cmterm-devicepack5.1.3.7108-1.cop
dp-ffr.1-1-4.GB.cop
localeinstaller

The Debug Logs show File Auth Fail: 8.5.2SR1S
Then Fallback onto 8.3.2

Do I have to install another Firmware Version?

Many Thanks,
Nico

nwkotze · ‎01-06-2010

Hi,

Firmware Upgrade Issues for SCCP
Related Cisco Document - "Not correct"
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852SR1.html#wp164599

Note For all SCCP firmware upgrades from earlier firmware release versions than 8.3(5), upgrade to 8.3(5), then to 8.5(2), then to version 8.5(2)SR1, this will allow you to upgrade to greater, “you must first upgrade your firmware to version SCCP41.8-3-5S”. Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 then to anything later.

The Phone Firmware Install Procedure:
When you install Firmware, the installation will change the Device Default to that Version. Please install the Firmware on all Subscribers and restart each TFTP Service after each installation. Please make sure you using the .cop.sgn files for +UCM 5.0

You can change the Default Device Firmware: goto )> Device > Device Settings > Default Settings > Cisco 7941 SCCP > SCCP41.8-5-2S (always inc “S”).

For: 7941, 7961, 7970 and 7971. Do not make manual changes, as the installation of the Firmware make the chance during installation procedure.

Upgrade MileStones:

Step 1: 8.3(3) - Get firmware up to SCCP41.8-3-5S (reset Phone after Firmware install Procedure)
This is a link to reset the phone to factory default if you have any Problems with Phone upgrades:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#ipphone
Require backup for Restore Point at Current installed Software junction:

Install: - Do NOT have to restart TFTP after each install, just once after all three installations
You can install all three as the Phone will automatically detect and download required files up to SCCP70.8-5-3S.

Step 2: SCCP45.8-5-2S (install 1st)
Step 3: SCCP45.8-5-2SR1S (install 2nd)
Step 4: SCCP70.8-5-3S (3rd install, this will change the Phone Defaults to this Version)

(DO ON ALL SERVERS) (RESTART TFTP SERVICE)

Any problems or questions please let me know?
Nico