Upgrade from ACS v4.2 Evaluation to ACS v4.2 Licensed

silviugolo · ‎01-05-2010

Hello,

I'm trying to upgrade un existing (and unfortunately expired) ACS v4.2 Evaluation to an ACS v4.2 Licensed.

The existing ACS is installed on a Windows 2003 Server machine.

I have selected "Yes, keep the existing configuration" (when installing the new product on the same machine)

but I keep geting the error messages, presented below:

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Setup failed to export your old user database.

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Setup could not backup your old configuration.

Please check there is sufficient disk space and rerun Setup.

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I have cleaned up the log files (as other people suggested in similar posts),

and I have 120GB free on the disk where the ACS installation resides.

Any hints on how to tackle with this problem?

Thanks for your help!

ansalaza · ‎01-05-2010

Did you ever save a backup of the ACS Database (.dmp file)? Or can you still access the GUI and take a backup (System Configuration)?

You could install from scratch and then restore it into the new ACS.

HTH

silviugolo · ‎02-01-2010

Hi,

So here is how to solve the problem:

Change the time on the system (to a moment in the past -> back one month).
Back up the ACS v4.2 Evaluation on a .dmp file.
Uninstall ACS v4.2 Eval.
Clean up after uninstall using $ACS\ACS Utilities\Support\Clean\Clean.exe.
Delete the content of the folder: \Documents and Settings\Administrator\Application Data\Microsoft\Crypto\RSA
Install ACS v4.2 Full.
Restore from the .dmp file.
Check that the authentication works again.

I hope it will help someone, someday...