Catalyst 4500 IOS loading problem

Answered Question
Jan 5th, 2010

Hi guys,

I'm using a Cat 4507R-E with a sup engine IV which was at first purchased with a Cat 4506 and I'm using it in the new chasis, while loading I got the problem that there is an unknown backplane. So i dowloaded a new IOS and I got the same problem.

Bellow the looging of the boot with TFTP.

Any idea about the problem?

**********************************************************

*                                                        *

* Welcome to Rom Monitor for      WS-X4515 System.       *

* Copyright (c) 2003-2006 by Cisco Systems, Inc.         *

* All rights reserved.                                   *

*                                                        *

**********************************************************

Rom Monitor Program Version 12.2(31r)SG3

Supervisor: WS-X4515  Chassis: WS-C4507R-E

Hardware Revisions - Board: 2.14 CPLD: 32 Dagobah: 226

MAC Address  : 00-1b-0c-e5-5c-bd

IP Address   : 10.0.0.1

Netmask      : 255.0.0.0

Gateway      : 10.0.0.10

TftpServer   : 10.0.0.10

Main Memory  : 512 MBytes

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.

. .

Established physical link 100MB Full Duplex

Network layer connectivity may take a few seconds

Autoboot cancelled......... please wait!!!

rommon 1 > [interrupt]

rommon 1 >boot tftp://10.0.0.10/cat4000-i5s-mz.122-25.EWA12.bin

Tftp Session details are ....

Filename     : /cat4000-i5s-mz.122-25.EWA12.bin

IP Address   : 10.0.0.1

Loading from TftpServer: 10.0.0.10

Received data packet #  24226

Loaded 12403328 bytes successfully.

Rommon reg: 0xE2004380

##########Unknown backplane 5

k2diags version 4.2.2_h

prod: WS-X4515  part: 73-9609-07  serial: JAE11430NY8

Power-on-self-test for Module 1:  WS-X4515

Port/Test Status: (. = Pass, F = Fail, U = Untested)

Reset Reason: PowerUp

Port Traffic: L2 Serdes Loopback ...

0: .  1: .  2: .  3: .  4: .  5: .  6: .  7: .  8: .  9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: .

Port Traffic: L2 Asic Loopback ...

0: .  1: .  2: .  3: .  4: .  5: .  6: .  7: .  8: .  9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: .

Port Traffic: L3 Asic Loopback ...

0: .  1: .  2: .  3: .  4: .  5: .  6: .  7: .  8: .  9: . 10: . 11: .

12: . 13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: .

24: . 25: . 26: . 27: . 28: . 29: . 30: . 31: .

Switch Subsystem Memory ...

1: .  2: .  3: .  4: .  5: .  6: .  7: .  8: .  9: . 10: . 11: . 12: .

13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .

25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .

37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .

49: . 50: . 51: . 52: . 53: . 54: . 55: .

Module 1 Passed

Exiting to ios...

Rommon reg: 0xE2000380

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           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I5S-M), Version 12.2(25)EWA12, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Thu 15-Nov-07 18:21 by kellythw

Image text-base: 0x10000000, data-base: 0x114BC884

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Unsupported chassis type 65535, system can not boot

Rebooting in 10 seconds...

10  09  08  07  06  05  04  03  02  01

**********************************************************

*                                                        *

* Welcome to Rom Monitor for      WS-X4515 System.       *

* Copyright (c) 2003-2006 by Cisco Systems, Inc.         *

* All rights reserved.                                   *

*                                                        *

**********************************************************

Rom Monitor Program Version 12.2(31r)SG3

Supervisor: WS-X4515  Chassis: WS-C4507R-E

Hardware Revisions - Board: 2.14 CPLD: 32 Dagobah: 226

MAC Address  : 00-1b-0c-e5-5c-bd

IP Address   : 10.0.0.1

Netmask      : 255.0.0.0

Gateway      : 10.0.0.10

TftpServer   : 10.0.0.10

Main Memory  : 512 MBytes

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.

. .

Established physical link 100MB Full Duplex

Network layer connectivity may take a few seconds

.

Autoboot cancelled......... please wait!!!

rommon 1 > [interrupt]

rommon 1 >

Front Panel Ethernet link went down

I have this problem too.
0 votes
Correct Answer by burleyman about 6 years 11 months ago

I had the same exact issue. I opened a TAC and they said the IOS you list is not supported with the E chassis. You will need to use 12.2(37)-SG or newer.

Please rate if this post helps.

Thanks,

Mike

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Correct Answer
burleyman Tue, 01/05/2010 - 06:13

I had the same exact issue. I opened a TAC and they said the IOS you list is not supported with the E chassis. You will need to use 12.2(37)-SG or newer.

Please rate if this post helps.

Thanks,

Mike

sachinraja Tue, 01/05/2010 - 06:17

Saw this on CCO:

Conditions

This can happen if you receive a new 4500 series supervisor (purchased or through RMA) and any E-Series chassis. If the version of IOS that came on the supervisor is less than 12.2(37)SG, the system will not boot and will give the error message above. This is stated on the product data sheet under the Software requirements section, but is very easy to miss.

#

Solution

Simply install IOS Version 12.2(37)SG or later on the supervisor and the unit will boot right up.

Hope this helps.. All the best

Raj

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