spa9000 - problem sending fax

Unanswered Question
Jan 5th, 2010
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Hi,


I've install a spa9000 solution with a gateway isdn mediatrix 4402  - point to point protocol. This installation works with 6 phones spa962 and a big ricoh copier for the fax on the analog port.


All seems to work good except the sending of fax.


Sometimes the fax is not send and i receive a "line error" report. It depend on the number i call.


Some numbers always work perfectly and others never work.


It seems to be a problem with the fax of the callee (for example: i call the same customer on two different numbers to test on 2 different fax machines and it works on the first and not on the other). When the problem occur, the transmit never start and the call is ended.


An idea of a config to solve this ?

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Alberto Montilla Tue, 01/05/2010 - 06:09
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  • Cisco Employee,

Hi Patrice:


Are the two fax numbers similar? Are they connected through same line types?


Regards
Alberto

patricecarre Tue, 01/05/2010 - 07:33
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Hi, first, thx for that fast react !


The two faxes are different models on different numbers. For the type of lines i dont know.

Indeed i think that i have the problem only with some pstn lines (not all).

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