I have an interesting problem that was just reported this morning.
We have a Supervisor that was set up with the Cisco Supervisor Desktop 7.1(2) yesterday and was successfully able to run it last night from home via a VPN connection. He was able to see the agents that were logged into his team, and the states that they were in at any given time.
But, now that he's in the office and connected directly to the network, once he runs CSD none of the agents show up in the list. In fact even the other supervisors logged into that team do not show up for him either. If I log in using his credentials on my Windows XP maching, I everything works fine.
His machine is also running XP.
Has anyone seen this before? If it works from home via VPN but not in the office, that rules out a rights issue, correct?
Any help would be greatly appreciated.