incoming call not coming to a specific number

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paolo bevilacqua Tue, 01/05/2010 - 12:45
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Cannot really understand your problem ? Also you did not mentione what product is about.

Since you are a Cisco employee, recommend you contact your team leader for guidance.

karthike Tue, 01/05/2010 - 16:17
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thanks for replying and i have moved out of cisco some month ago

So in my comp we have a cisco call manager version 6..i am adding a cisco 7970 with directory number there is external phone number assigned to it. if i dial through that external number ring is going but there is no ring in the phone , i added several other 7970, 7961 phones they are working fine. only this particular number is not i dont know where will be the problem is so pls let me know point out where to look


Message was edited by: karthikeyan Gopinathan

Jaime Valencia Tue, 01/05/2010 - 19:41
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First thing to look at is the incoming GW, do a debug voip ccapi inout or a debug isdn q931 to make sure the call arrives.

Then look at GW config in CUCM, incoming CSS and what it can reach



if this helps, please rate


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