incoming call not coming to a specific number

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paolo bevilacqua Tue, 01/05/2010 - 12:45
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Cannot really understand your problem ? Also you did not mentione what product is about.


Since you are a Cisco employee, recommend you contact your team leader for guidance.

karthike Tue, 01/05/2010 - 16:17
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hi


thanks for replying and i have moved out of cisco some month ago


So in my comp we have a cisco call manager version 6..i am adding a cisco 7970 with directory number there is external phone number assigned to it. if i dial through that external number ring is going but there is no ring in the phone , i added several other 7970, 7961 phones they are working fine. only this particular number is not working..so i dont know where will be the problem is so pls let me know point out where to look


karthik


Message was edited by: karthikeyan Gopinathan

Jaime Valencia Tue, 01/05/2010 - 19:41
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First thing to look at is the incoming GW, do a debug voip ccapi inout or a debug isdn q931 to make sure the call arrives.

Then look at GW config in CUCM, incoming CSS and what it can reach


HTH


java


if this helps, please rate


www.cisco.com/go/pdihelpdesk

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