incoming call not coming to a specific number

Unanswered Question
Jan 5th, 2010
I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Paolo Bevilacqua Tue, 01/05/2010 - 12:45

Cannot really understand your problem ? Also you did not mentione what product is about.

Since you are a Cisco employee, recommend you contact your team leader for guidance.

karthike Tue, 01/05/2010 - 16:17


thanks for replying and i have moved out of cisco some month ago

So in my comp we have a cisco call manager version 6..i am adding a cisco 7970 with directory number there is external phone number assigned to it. if i dial through that external number ring is going but there is no ring in the phone , i added several other 7970, 7961 phones they are working fine. only this particular number is not i dont know where will be the problem is so pls let me know point out where to look


Message was edited by: karthikeyan Gopinathan

Jaime Valencia Tue, 01/05/2010 - 19:41

First thing to look at is the incoming GW, do a debug voip ccapi inout or a debug isdn q931 to make sure the call arrives.

Then look at GW config in CUCM, incoming CSS and what it can reach



if this helps, please rate


This Discussion

Related Content