I've got an IPCCX enhanced install with some custom auto attendant scripts running. On one particular app, phone contacts are accepted and put into a queue for agents to answer. I have business hours and days put in place and some error handling for agents logged in or out, however they still want a mechanism for manually forwarding all calls from the standard script and redirect it to a particular directory number. Latest example of this was a Christmas party where they wanted the agents to attend and calls routed to security. This is very similar to a old "night ring" function. My question is what would be the best way to accomplish this? I've been thinking of a DB read of a single row table (either on or off) with a IF statement. Also considered a file read but I haven't been able to get that one working as well. Has anyone done something similar or have any ideas of the best way to do this?
I have this problem too.