UC520 Upgrade Problems from 12.24YB to 15.0.1XA

Answered Question
Jan 5th, 2010
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I upgraded our internal 520 from 12.24YB to 15.0.1XA yesterday and have had very mixed results.  It did succeed in upgrading the IOS to 15, but every time it tries to upgrade CUE it gives a tftp/ftp error, have tried from several different computers.  Since then, intercom buttons on one of our internal users are showing one name but actually going to a different user and it takes about 6 minutes to open the configure > voice tab in CCA 2.2(1) or to send changes made there to the phones.

I am re-downloading the software pack in case it was a bad version/corrupted download


Here is the error status:

************************************************************Warning: While the device is being upgraded with new software, the followingactivities should be avoided since they are harmfull and could leavethe device in an unpredictable state:- Manually access the device CUE module- Activate a new feature from the left panel- Cancel software upgrade operation prematurely************************************************************Software upgrade for all components requested Starting to upgrade IOS image...(Time estimation: 3 minutes) Uploading the image. Determining available space...Start uploading IOS image...IOS Upgrade in progress, please wait... (1)IOS Upgrade in progress, please wait... (2)IOS Upgrade in progress, please wait... (3)IOS Upgrade in progress, please wait... (4)IOS Upgrade in progress, please wait... (5)IOS Upgrade in progress, please wait... (6)IOS Upgrade in progress, please wait... (7)Installing new image on the device. Please wait...Reading new image...Loading uc500-advipservicesk9-mz.150-1.XA !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [OK - 37988016/4096 bytes] 37988016 bytes copied in 126.744 secs (299722 bytes/sec) Done upgrading of IOS image Start to upgrade CME files(Time estimation: 18 minutes) Uploading CME phone loads...CME Files Upload in progress, please wait... (1)CME Files Upload in progress, please wait... (2)CME Files Upload in progress, please wait... (3)CME Files Upload in progress, please wait... (4)CME Files Upload in progress, please wait... (5)CME Files Upload in progress, please wait... (6)CME Files Upload in progress, please wait... (7)CME Files Upload in progress, please wait... (8)CME Files Upload in progress, please wait... (9)CME Files Upload in progress, please wait... (10)CME Files Upload in progress, please wait... (11)CME Files Upload in progress, please wait... (12)CME Files Upload in progress, please wait... (13)CME Files Upload in progress, please wait... (14)CME Files Upload in progress, please wait... (15)CME Files Upload in progress, please wait... (16)CME Files Upload in progress, please wait... (17)CME Files Upload in progress, please wait... (18)CME Files Upload in progress, please wait... (19)CME Files Upload in progress, please wait... (20)CME Files Upload in progress, please wait... (21)CME Files Upload in progress, please wait... (22)CME Files Upload in progress, please wait... (23)CME Files Upload in progress, please wait... (24)CME Files Upload in progress, please wait... (25)CME Files Upload in progress, please wait... (26)CME Files Upload in progress, please wait... (27)CME Files Upload in progress, please wait... (28)CME Files Upload in progress, please wait... (29)CME Files Upload in progress, please wait... (30)CME Files Upload in progress, please wait... (31)CME Files Upload in progress, please wait... (32)CME Files Upload in progress, please wait... (33)CME Files Upload in progress, please wait... (34)CME Files Upload in progress, please wait... (35)CME Files Upload in progress, please wait... (36)Upload of CME files failed.Software upgrade for one or more components failed. Software upgrade failed.







I redownloaded the uc520 8.0 software pack and received the same error.

Correct Answer by Steven DiStefano about 7 years 2 months ago

John and I spoke.   The TFTP error is generic.   Inside the application log is the root cause, which we believe is no space left on flash.

This may have occurred since CCA didnt offer phone load management during his upgrade.  This happened to me on one unit this morning (I upgraded 3).

The UC520 flash is not large enough for all these phone loads (which it tries to put them all on flash).


I suggested a workaround.  John will try and report back to this thread.


Steve

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Steven Smith Tue, 01/05/2010 - 11:32
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This looks like there is a problem upgrading the CME files and not CUE.  Can you verify that you only have 1 NIC enabled?  Can you upload the CCA logs from when this happened?

Correct Answer
Steven DiStefano Tue, 01/05/2010 - 12:45
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John and I spoke.   The TFTP error is generic.   Inside the application log is the root cause, which we believe is no space left on flash.

This may have occurred since CCA didnt offer phone load management during his upgrade.  This happened to me on one unit this morning (I upgraded 3).

The UC520 flash is not large enough for all these phone loads (which it tries to put them all on flash).


I suggested a workaround.  John will try and report back to this thread.


Steve

johnconrick Tue, 01/05/2010 - 15:31
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Steve DiStefano was completely right.


The root cause was that during the upgrade process it never showed me the phone load page and asked me which loads I needed.  Because of this it tried to load all loads and the flash does not have enough space available.  Here is the workaround which Steve gave me.  Using this you will pick and choose which phone load to delete directly from flash after it is copied from CCA using the "delete /force /recursive flash:filename" command


1) Open CCA and begin upgrade as usual.  Make sure you are watching the status to see when it switches to "Uploading CME Phone Loads"

2) Open telnet/ssh to the UC500 at the same time

3) type dir then cd phones - this will show the flash directory and then change to the phone folder

4) once the status in CCA changes to Uploading CME phone loads, hit dir in telnet/ssh again and you should see a folder appear in flash:/phones/ (7975 was first in my case)

5) Let it complete the copy of 7975, only when the next folder starts to copy would you issue the delete command if you do not need this phone load:

Example:


fiveironhq#dir
Directory of flash:/phones/

    4  drw-           0   Jan 5 2010 16:10:06 -06:00  7975
   12  drw-           0   Jan 5 2010 16:11:12 -06:00  7970_7971

128184320 bytes total (74805248 bytes free)
fiveironhq#dir
Directory of flash:/phones/

    4  drw-           0   Jan 5 2010 16:10:06 -06:00  7975
   12  drw-           0   Jan 5 2010 16:11:12 -06:00  7970_7971
   21  drw-           0   Jan 5 2010 16:12:24 -06:00  7945_7965

128184320 bytes total (72364032 bytes free)
fiveironhq#delete /force /recursive flash:7970_7971


I wanted 7975 so I left it alone, I typed dir and waited until it was done copying 7970_7971 which I do not need and then issued the delete command.  Only delete AFTER it has started the next folder, don't delete a copy in progress.  If you fall behind you can tell which folder to delete based on the timestamps.


Thanks for your help Steve!

bezmalinovic Fri, 10/15/2010 - 12:13
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I GIVE UP!!


Here's the deal.


UC520W 8 user bri model. I'm trying to update the latest 8.0.4 ios and cue files.



Used 3 different machines, here is the 4th one:

Pentium 4 3.0GHz, running windows XP

did a fresh install, turned off firewall and other services i suspected.


Installed CCA 2.2.5. Upgrading through CCA  and when it comes to Upgrade CUE Module: Install new image  it gives the following error:


failed to upgrade........


Please make sure there is no FTP/TFTP server running on your PC.


I did what you guys suggested. I didn't select any phone loads, only the ones you cannot uncheck 521_524. During the upload I even deleted this file from flash and still gives me this error.


I don't know where to look anymore.


Maybe you guys have another suggestion?

David Hornstein Fri, 10/15/2010 - 13:47
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Hi,


Steve DiStefano mentioned it in an earlier posting.  The same thing has happened to me before where i got a message TFTP failure, it's a pretty much generic message to tell you it;


  • either could write to flash or
  • either you have another TFTP or FTP server actually running, and that's why it could write to flash.
  • Worst case scenario, is that flash is corrupt and needs to be reformatted or replaced.


Was the TFTP failure because you didn't erase the old flash contents by ticking "auto disk cleanup" ?  See my screen capture below, and select if you haven't done so already then select  auto disk cleanup.


Auto disk cleanup erases CME flash contents  and reloads almost everything, except  custom phone wallpaper images and custom audio moh files or anything you manually downloaded to the UC520.



In my case I had to replace the 128M CFlash card...arghh


anyway hope this helps


regards Dave


..

bezmalinovic Fri, 10/15/2010 - 14:06
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Hi Dave,


during the update process I logged in through a telnet session to check what happens. I even deleted all the phone loads and the ios image that was uploaded once, just to check if the problem is space on the disk.


- I'm positive there is no problem with the flash.

- definitely no ftp tftp server running. i checked, double and triple checked it.

- auto disk clean up is checked



If there are no problems with the flashdisk and there's no (t)ftp server running...what else could it be. I tried several different computers.


Am I missing maybe something else on the UC520. It always stops when installing  cue.

bezmalinovic Sat, 11/06/2010 - 15:50
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Hi Steven,


i did and  it still didn't work. i have some problems with my pings..see message and command information below:



I have some problems upgrading my UC520 software to the latest version 8.0.4 but i constantly keep getting ftp/tftp message.


Please check the output from the different commands below.


Entering the cue looks a little different. But the biggest problem is pinging from and to the cue. I don't know how to solve this problem. Hope you can help me out:



UC520#

UC520#service-module integrated-Service-Engine 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..


Cisco Unity Express 3.0.3

CUE running on UC500



UC520#service-module integrated-Service-Engine 0/0 session

Trying 10.1.10.2, 2002 ... Open

UC500-CUE>


UC500-CUE> enable

Password:

UC500-CUE#

UC500-CUE#

UC500-CUE#


---------------------


after that i put it in offline mode and did a restore factory default


the prompt stayed the same after that.



---------------------

UC520# sh ip int brief

Interface                  IP-Address      OK? Method Status                Protocol

FastEthernet0/0            unassigned      YES NVRAM  up                    down

In0/0                      10.1.10.2       YES TFTP   up                    up




UC520#sh interfaces int0/0

Integrated-Service-Engine0/0 is up, line protocol is up

  Hardware is PQII_PRO_UEC, address is 001b.8fa8.e8a1 (bia 001b.8fa8.e8a1)

  Description: cue is initialized with default IMAP group

  Interface is unnumbered. Using address of Loopback0 (10.1.10.2)

  MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,

     reliability 255/255, txload 1/255, rxload 1/255

  Encapsulation ARPA, loopback not set

  Keepalive set (10 sec)

  ARP type: ARPA, ARP Timeout 04:00:00

  Last input 00:04:40, output 00:00:10, output hang never

  Last clearing of "show interface" counters never

  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

  Queueing strategy: fifo

  Output queue: 0/40 (size/max)

  5 minute input rate 0 bits/sec, 0 packets/sec

  5 minute output rate 0 bits/sec, 0 packets/sec

     189 packets input, 13071 bytes, 0 no buffer

     Received 126 broadcasts, 0 runts, 0 giants, 0 throttles

     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored

     0 input packets with dribble condition detected

     4 packets output, 1468 bytes, 0 underruns

     0 output errors, 0 collisions, 2 interface resets

     0 unknown protocol drops



UC500-CUE# sh ip route

           DEST            GATE            MASK IFACE

      10.1.10.0         0.0.0.0 255.255.255.252 eth0

        0.0.0.0       10.1.10.2         0.0.0.0 eth0




C:\Users\nlbezmf1>netstat -rn

===========================================================================

Interface List

14...00 1e 33 26 89 67 ......Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit

Ethernet NIC (NDIS 6.20)

  1...........................Software Loopback Interface 1

16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

36...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

===========================================================================


IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0     192.168.10.1    192.168.10.11     20

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

      169.254.0.0      255.255.0.0         On-link     192.168.10.11    296

  169.254.255.255  255.255.255.255         On-link     192.168.10.11    276

     192.168.10.0    255.255.255.0         On-link     192.168.10.11    276

    192.168.10.11  255.255.255.255         On-link     192.168.10.11    276

   192.168.10.255  255.255.255.255         On-link     192.168.10.11    276

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link     192.168.10.11    276

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link     192.168.10.11    276

===========================================================================

Persistent Routes:

  None


IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

14    276 fe80::/64                On-link

14    276 fe80::95f1:5349:2d7:2102/128

                                    On-link

  1    306 ff00::/8                 On-link

14    276 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None



-------------------------

UC520#ping 10.1.10.2


Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.1.10.2, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms


UC520#ping 10.1.10.1


Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.1.10.1, timeout is 2 seconds:

.....

Success rate is 0 percent (0/5)


UC520#

UC520#ping 192.168.10.1


Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.10.1, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms

UC520#ping 192.168.10.11


Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.10.11, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms


-------------------------

UC500-CUE# ping 192.168.10.1

PING 192.168.10.1 (192.168.10.1) 56(84) bytes of data.

From 10.1.10.1 icmp_seq=1 Destination Host Unreachable

From 10.1.10.1 icmp_seq=2 Destination Host Unreachable

From 10.1.10.1 icmp_seq=3 Destination Host Unreachable

From 10.1.10.1 icmp_seq=4 Destination Host Unreachable

From 10.1.10.1 icmp_seq=5 Destination Host Unreachable


--- 192.168.10.1 ping statistics ---

5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4000ms

, pipe 4, ipg/ewma 1000.232/0.000 ms

UC500-CUE# ping 192.168.10.11

PING 192.168.10.11 (192.168.10.11) 56(84) bytes of data.

From 10.1.10.1 icmp_seq=1 Destination Host Unreachable

From 10.1.10.1 icmp_seq=2 Destination Host Unreachable

From 10.1.10.1 icmp_seq=3 Destination Host Unreachable

From 10.1.10.1 icmp_seq=4 Destination Host Unreachable

From 10.1.10.1 icmp_seq=5 Destination Host Unreachable


--- 192.168.10.11 ping statistics ---

5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4001ms

, pipe 4, ipg/ewma 1000.411/0.000 ms



UC500-CUE# ping 192.168.10.1

PING 192.168.10.1 (192.168.10.1) 56(84) bytes of data.

From 10.1.10.1 icmp_seq=1 Destination Host Unreachable

From 10.1.10.1 icmp_seq=2 Destination Host Unreachable

From 10.1.10.1 icmp_seq=3 Destination Host Unreachable

From 10.1.10.1 icmp_seq=4 Destination Host Unreachable

From 10.1.10.1 icmp_seq=5 Destination Host Unreachable


--- 192.168.10.1 ping statistics ---

5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4000ms

, pipe 4, ipg/ewma 1000.232/0.000 ms


-------------------------

UC500-CUE# ping 192.168.10.11

PING 192.168.10.11 (192.168.10.11) 56(84) bytes of data.

From 10.1.10.1 icmp_seq=1 Destination Host Unreachable

From 10.1.10.1 icmp_seq=2 Destination Host Unreachable

From 10.1.10.1 icmp_seq=3 Destination Host Unreachable

From 10.1.10.1 icmp_seq=4 Destination Host Unreachable

From 10.1.10.1 icmp_seq=5 Destination Host Unreachable


--- 192.168.10.11 ping statistics ---

5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4001ms

, pipe 4, ipg/ewma 1000.411/0.000 ms

Steven DiStefano Sat, 11/06/2010 - 16:18
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You should be able to route back and forth between your PC and the CUE, so thats the problem.


Something also strange here.   Why is there an enable password set in CUE?  Or is your cut and

paste out of sequence? or is your user id actually the word 'enable'?


Looks like 10.1.10.1 is not reachable.  Not good.  You can ping CUE loopback, but not the Int 0/0 Service Engine

'sh ip route'  on IOS shows what?


Here is an example of a what ping should look like


UC_520#
UC_520#service-module integrated-Service-Engine 0/0 session     
Trying 10.1.10.2, 2002 ... Open

se-10-1-10-1# ping 192.168.10.107
PING 192.168.10.107 (192.168.10.107) 56(84) bytes of data.
64 bytes from 192.168.10.107: icmp_seq=1 ttl=127 time=1.04 ms
64 bytes from 192.168.10.107: icmp_seq=2 ttl=127 time=0.793 ms
64 bytes from 192.168.10.107: icmp_seq=3 ttl=127 time=0.774 ms
64 bytes from 192.168.10.107: icmp_seq=4 ttl=127 time=1.74 ms
64 bytes from 192.168.10.107: icmp_seq=5 ttl=127 time=0.837 ms

--- 192.168.10.107 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 5ms
rtt min/avg/max/mdev = 0.774/1.039/1.747/0.367 ms, ipg/ewma 1.295/1.049 ms
se-10-1-10-1# exit


Check your IP routes as well.


UC_520#sh ip route
Codes: L - local, C - connected, S - static, R - RIP, M - mobile, B - BGP
       D - EIGRP, EX - EIGRP external, O - OSPF, IA - OSPF inter area
       N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2
       E1 - OSPF external type 1, E2 - OSPF external type 2
       i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2
       ia - IS-IS inter area, * - candidate default, U - per-user static route
       o - ODR, P - periodic downloaded static route, + - replicated route

Gateway of last resort is 192.168.75.1 to network 0.0.0.0

S*    0.0.0.0/0 [1/0] via 192.168.75.1
      10.0.0.0/8 is variably subnetted, 5 subnets, 3 masks
C        10.1.1.0/24 is directly connected, BVI100
L        10.1.1.1/32 is directly connected, BVI100
C        10.1.10.0/30 is directly connected, Loopback0
S        10.1.10.1/32 is directly connected, Integrated-Service-Engine0/0
L        10.1.10.2/32 is directly connected, Loopback0
      192.168.10.0/24 is variably subnetted, 2 subnets, 2 masks
C        192.168.10.0/24 is directly connected, BVI1
L        192.168.10.1/32 is directly connected, BVI1
      192.168.75.0/24 is variably subnetted, 2 subnets, 2 masks
C        192.168.75.0/24 is directly connected, FastEthernet0/0
L        192.168.75.104/32 is directly connected, FastEthernet0/0
UC_520#



You dont have dual NIC enabled I can tell from your netstat command.


Open a TAC case if this is critical for you.

bezmalinovic Sat, 11/06/2010 - 16:34
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I think we're getting somewhere. The problem is, i won't be able to fix it without your help.. :



this is what happens


UC500-CUE> enable

Password:


I hit enter without enterin a password and then it goes in #mode


here are the commands:


UC520#sh ip route

Codes: L - local, C - connected, S - static, R - RIP, M - mobile, B - BGP

       D - EIGRP, EX - EIGRP external, O - OSPF, IA - OSPF inter area

       N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2

       E1 - OSPF external type 1, E2 - OSPF external type 2

       i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2

       ia - IS-IS inter area, * - candidate default, U - per-user static route

       o - ODR, P - periodic downloaded static route, + - replicated route


Gateway of last resort is not set


      10.0.0.0/8 is variably subnetted, 4 subnets, 3 masks

C        10.1.1.0/24 is directly connected, BVI100

L        10.1.1.1/32 is directly connected, BVI100

C        10.1.10.0/30 is directly connected, Loopback0

L        10.1.10.2/32 is directly connected, Loopback0

      192.168.10.0/24 is variably subnetted, 2 subnets, 2 masks

C        192.168.10.0/24 is directly connected, BVI1

L        192.168.10.1/32 is directly connected, BVI1





UC520#service-module integrated-service-engine 0/0 session

Trying 10.1.10.2, 2002 ... Open

UC500-CUE>

UC500-CUE> enable

Password:

UC500-CUE# ping 192.168.10.11

PING 192.168.10.11 (192.168.10.11) 56(84) bytes of data.

From 10.1.10.1 icmp_seq=1 Destination Host Unreachable

From 10.1.10.1 icmp_seq=2 Destination Host Unreachable

From 10.1.10.1 icmp_seq=3 Destination Host Unreachable

From 10.1.10.1 icmp_seq=4 Destination Host Unreachable

From 10.1.10.1 icmp_seq=5 Destination Host Unreachable


--- 192.168.10.11 ping statistics ---

5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4001ms

, pipe 4, ipg/ewma 1000.267/0.000 ms

UC500-CUE#

JOHN NIKOLATOS Sat, 11/06/2010 - 17:01
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It is funny you show - "gateway of last resort is not set"


Also you could have a firewall blocking the ping and access...   remove all your access-lists and try...



Also I have seen where CCA changed my statement for the interface for my TFTP  Check for this line...



ip tftp source-interface BVI1 (where BVI1) is the interface that can communicate with your PC.



You should have something like this on your UC500....for default gateway...


ip route 0.0.0.0 0.0.0.0 xxx.xxx.xxx.xxx (where xxx is your IP subnet and host for your gateway)

ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0



Also what is the routing like on your PC?  What is your gateway?  You need the either have the UC500 your gateway or you need to add a route to the 10.1.0.0 255.255.0.0 network on your gateway (going to the uC500). Do a "route print" on your PC from the DOS prompt.

bezmalinovic Sat, 11/06/2010 - 18:05
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that was the problem. routes weren't correct.


I changed it using the commands in your post. and after that i could ping the cue from my computer and vice versa.


After that i tried to upgrade the cue to the latest version.


Please check the attached picture.


it's past 2 am here sunday morning, and it was all worth it!!


thnx for all the help guys!!

Attachment: 
bezmalinovic Sun, 11/07/2010 - 01:14
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one more question.


if i want to shutdown (power off) the unit, i have to shutdown cue first. what is the correct way:


1) putting interface service-engine to a shutdown , or;

2) getting into cue and give the offline command


Awaiting your answer.

Steven DiStefano Sun, 11/07/2010 - 07:26
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There is no gracefull shutdown cabability in CCA and I have never taken any special actions when I unplug mine, other than use the SAVE button on CCA which saves both IOS and CUE and make sure no activity or connections are active when I do.


Having said that, most deployments should be run on Uninterruptible Power Supply (UPS) so they never really power off, and use the shutdown command when befroe the battery runs down as found with Google...

http://emea-en.apc.com/app/answers/detail/a_id/8126/~/unattended-graceful-shutdown-of-cisco-unity-express-with-an-apc-ups


There was also a thread in this community and Brandon or Steve commented that the shutdown is a good idea too....


I will ask the product team about this during the week....


Steve

bezmalinovic Mon, 11/08/2010 - 03:21
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Hi Steven,


thanks. for now i did a shutdown on the module.


i'm curious what the product team is going to say.

JOHN NIKOLATOS Mon, 11/08/2010 - 04:51
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You can issue the command "service-module integrated-service-engine 0/0 shutdown" but it is not needed.  I have always just turned the power off on the device when I needed to shut it down. 

Steven DiStefano Mon, 11/08/2010 - 12:48
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The project team said:


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Hi Steve,

We can add ability to shutdown in Maintenance->Restart/Reset... Perhaps another column for Shutdown.

Andy.

So forward looking.  Not commited.  Not promised.  But good idea, so thank you.

bezmalinovic Mon, 11/08/2010 - 12:51
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Hi Steven,


that is good news.


As a distributor we have some demo models we give to our resellers for testing purposes. A shutdown button would be great!

arenetsol Mon, 12/13/2010 - 01:32
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Can you tell me what route command did you use as well as the what ip address?


By they way, I was having the same problem.  I had my laptop wireless turned off but I would get the same TFTP error.  I even started a TFTP Session but I got an error stating that there is conflict because the port is already in use.  Which I know CCA has a TFTP connection internally.  I disabled the Wireless card in Device Manager.  Tried it again, and worked perfectly.  I tested it again on another UC520, same problem.  Again I disabled the wireless card in DM.  Even through your wireless is turned off, its recommended to be disable.


Thanks!


Ashish

ARENETSOL

David Hornstein Mon, 12/13/2010 - 05:30
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hi Ashish,


But is the Uc520 your default gateway for your computer?


Check the default gateway on your PC via "IPCONFIG", from your command line.


If the PC has the VLAN1 IP interface of the UC500 as it's default gateway, then my route command probably is not necessary.


But if your UC500 VLAN 1 IP interface is not your default gateway, you can try the following.  I will assume that  VALN1 ip interface = 192.168.10.222   (for example) your route command could be ;


From a command line on your PC type;


route add 10.1.0.0 mask 255.255.0.0 192.168.10.222


regards Dave

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