Multiple queues, few people reporting issue, calls drops after short time

Unanswered Question

Random agents, usually about 2 or 3 per day for last couple of days, have reported that a call will be delivered to them from the queue and a minute or less into the call the call will just drop.  It's happened on different queues on different call centers coming in on different PRI's, etc.  Can't seem to find anything wrong and it doesn't seem to be widespread at this point.  Just a couple of people a day have complained about it and they come in the next day and it's fine.  Any suggestions?

I have this problem too.
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david.macias Tue, 01/05/2010 - 18:13

Get some ANIs and time stamps, ask your telco to pull some reports on their side.  Look at IGW logs (both Express and Enterprise) and termination detail records (assuming Enterprise).



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