C3560 - Upgrade from IP Base to IP Base K9

t.waechter · ‎01-06-2010

Hi,

i got a C3560 with IP Base Image. Can i (free of charge) change it to IP Base K9 for SSH support?

I did not find upgrade option beetween these two in global price list.

kind regards

Thorsten

sachinraja · ‎01-06-2010

Hello Thorsten

If your device has smartnet contract, it includes IOS upgrades and maintenance.. Cisco has various levels of support, inside smartnet, and you need to get back to your service partner to clarify this....

http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm#wp26529

you can have a look at this url for more info on smartnets.. i'm sure that smartnets cover ios upgrades within the same major/minor revisions, but might not include feature upgrades... you might have to check back with the partner who sold you the switch.

Hope this helps.. all the best

Raj

sachinraja · ‎01-06-2010

Hi

Attaching a document which confirms the following:

What, then, is a feature-set upgrade and is it included in Cisco SMARTnet Support and SMARTnet Onsite?

A.

A feature-set upgrade is a separately licensed and priced software release that contains enhanced configurations and/or features

that provide additional functionality. For example, to upgrade from IP to IP/IPX feature set or IP-Base to

IP-Advance Security (new feature sets for Catalyst 17000, 2600, and 3700 series) you must purchase the upgrade. However, these

feature-set upgrades are not included in the SMARTnet Support or SMARTnet Onsite programs

Hope this helps.

Raj

Ganesh Hariharan · ‎01-06-2010

Hi,

It all depends on your contract with cisco what you have purchased for your network devices in your network.So i will suggests check your contract with cisco.

HTH

Regards

Ganesh.H