I believe this is due to the fact that the DN's associated to each line are not presented on the display. Instead of the line buttons being next to the display, they are located down on the right side of the phone. On an "onhook" phone state, the display only shows your softkeys as well as the External mask of the phone in the upper right.
During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.
This is not a really a bug or defect issue. That is the way the phone is designed. If you need the number next to the line key you might look at the 6941* or a 7900 series phone
*RE the 6941 model. I have not used one yet, but the line keys are up next to the display on this model so I assume it displays the DN associated to each line.
I've created a TAC SR regarding this. They contacted the development team who say it's an error in the documentation, not in the phone. The display is apparently too limited to display the line text label.
Is this still the case? This is ridiculous, are we encouraging users to glue stickers on their phone of what their extension is if they have an external phone number mask set? This has been an issue, that I can see, from 2006.
Right sorry, I was looking at when a user started being a member of the supportforums.
However the issue still remains that having a screen that is unable to display basic information about the phone creates implementation, support and training issues.
When 6921 register to CME line name will appear on the screen but if it registered to CUCM the line number appear instead of line name I can not find the cause of this ??!!
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