The other day one of our applications exceeded the number of CTI ports configured and callers briefly received the dreaded fast busy. I have allocated 20 CTI ports and I would like the 21st caller to get redirected to a Unity Voice Mailbox now. I see the options for forwarding to a voice mailbox but have been unable to find any documentation other than the brief blurbs on pages 131-132 of the admin guide for UCCX 7.01. I've tried configuring the trigger number to forward to voicemail but continue to receive a fast busy during testing. TAC has basically told me that it is not possible but I have seen some threads on here that discuss exactly what I'm trying to accomplish yet the posts don't have a general outline of how to accomplish this. I know it's also mentioned in the UCCX 7.01 manual so believe this is possible. Is this something that needs to be performed on the RP on UCM or can this be configured in UCCX ? - our vendor who initially installed our UCCX system told us never to modify the RP information directly through UCM interface but to always do it via UCCX appadmin. If anyone can shed light on this I'd greatly appreciate it.
I have this problem too.