Displaying Name on External incoming call on phone.

Anthony O'Reilly · ‎01-07-2010

Hi,

I have a request to see if this is possible, to display the persons name on their phone if the caller is ringing externally.

For example:

If my brother is ringing my work phone from his mobile, I would like it to display his name on my IP 7961 phone instead of his number. I added his number to my personal address book and got him to ring in but it just displays his mobile number.

Is there a way of getting this to work? If I linked it to a database and it looked up the number etc...

We are using Cisco Call Manager 4.1.3 SR7 and our IP phones are 7960, 7961 and 7970.

Thanks

Anthony.

paolo bevilacqua · ‎01-07-2010

Are you using H.323, or MGCP?

If the latter, are you willing to switch to the first?

Anthony O'Reilly · ‎01-07-2010

Hi,

We are using H.323

Thanks

Anthony.

paolo bevilacqua · ‎01-07-2010

Check "number to name" on http://www.ciscoxmlservices.com/en/tcl--ivr-scripts

I'm the author of the scripts, and my email address is present in my profile for direct contact.