- Silver, 250 points or more
I need to set up a PA/BOSS set up.
Caller rings Boss 1234 which has a call forward Busy, NA to PA 2222.
PA has a CFNA, Busy to Voice Mail
Callers ring boss, rings PA and diverts to VM- The caller hears the boss greeting - all working
However if the PA has a call forward all set up , the original caller to the boss will be transferred to the PA`s call forward all setting- Not good
I can resolve this issue by configuring Hunt group and setting user preferences however is there a way I can do the same feature without the hunt group. In Nortel the set up works by ignoring the PA`s own call forward all setting and works on the PA CFNA, busy
Using UCM 6.X