User Phones Dials out by itself

Unanswered Question
Jan 7th, 2010

For no apparent reassons, A user of ours is having some weird issues and I can't figure out what is going on. The phone just decides to start dialing an outgoing call by itself.

She only has one device associated to her but has multiple extensions on her phone. It's a 7960 and the backend is cisco callmanager 3.3

Any leads are appreciated.


I have this problem too.
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Jaime Valencia Thu, 01/07/2010 - 10:29

You would need to explain the exact behavior, is he onhook? offhook? does he see the numbers being dialed? maybe a plar? any CTI apps you have? maybe someone else is using that phone via CTI?



If this helps, please rate

julienf28 Thu, 01/07/2010 - 10:34

the phone is actually dialing a number 11658669# then it goes to one of our available CTI ports which in turn dials the long-distance number.

Not sure where the first number comes from. She is the only one associated to her extension and Device and the phone is on on-hook.

julienf28 Fri, 01/15/2010 - 13:11

I found out it was a broken connection with are SQL db and CCM that wasn't getting updated.

Thanks for helping.


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