Phone Designer Problem

Unanswered Question
Jan 7th, 2010

Hi All,

I'm trying to transfer an existing image of Phone Designer Phone to a 7945G.

However after a few moments later the message is: ''A communications failure occurred''

Below is the Log Problem Report:

2010-01-07 16:11:01,828 [1] INFO  - UpdateImageViewer starting :11:1:828
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer Start Raster HEIGHT 212 x  WIDTH 320
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer Start PhysicalViewRectangle HEIGHT 196 x  WIDTH 320
2010-01-07 16:11:01,828 [1] INFO  - UpdateImageViewer started
2010-01-07 16:11:01,828 [1] INFO  - UpdateImageViewer Initialised with Phone Cisco 7945
2010-01-07 16:11:01,828 [1] INFO  - UpdateImageViewer completed
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer End Raster HEIGHT 212 x  WIDTH 320
2010-01-07 16:11:01,828 [1] DEBUG - UpdateImageViewer End PhysicalViewRectangle HEIGHT 212 x  WIDTH 314
2010-01-07 16:11:01,828 [1] INFO  - UpdateImageViewer Finished :11:1:828
2010-01-07 16:11:01,828 [1] INFO  - WallpaperListSelectionChanged finished UpdateImageViewer(rasterImage)
2010-01-07 16:11:01,828 [1] INFO  - Metadata check starting :11:1:828
2010-01-07 16:11:01,828 [1] INFO  - Checking image for Metadata PropertyTagOrientation
2010-01-07 16:11:01,859 [1] INFO  - Image rotation normal - no action taken
2010-01-07 16:11:01,859 [1] INFO  - Metadata check finished :11:1:859
2010-01-07 16:11:01,859 [1] INFO  - OnWallpaperListSelectionChanged completed - selected imageFile :Sea Beacon.png:
2010-01-07 16:11:03,296 [1] INFO  - SaveEditedWallpaper Starting
2010-01-07 16:11:03,296 [1] INFO  - SaveEditedWallpaper Default Phone Type = Cisco 7945
2010-01-07 16:11:03,296 [1] INFO  - userDefaultPhoneType :Cisco 7945
2010-01-07 16:11:03,296 [1] INFO  - Phone Display H x W :212 x 320
2010-01-07 16:11:03,296 [1] INFO  - SaveEditedWallpaper Processing Image Starting
2010-01-07 16:11:03,296 [1] INFO  - Image     H X W:216 x 320
2010-01-07 16:11:03,296 [1] INFO  - Selection H X W:212 x 314
2010-01-07 16:11:03,312 [1] INFO  - ViewPerspective set to :TopLeft
2010-01-07 16:11:03,312 [1] INFO  - No crop required
2010-01-07 16:11:03,312 [1] INFO  - Export Image viewperspective :TopLeft
2010-01-07 16:11:03,312 [1] INFO  - Image Adjust to fit display
2010-01-07 16:11:03,343 [1] INFO  - Saved Export Image
2010-01-07 16:11:03,343 [1] INFO  - SaveEditedWallpaper Processing Image Success
2010-01-07 16:11:03,359 [1] INFO  - Saved IconFile
2010-01-07 16:11:03,421 [1] INFO  - Saved Export File
2010-01-07 16:11:03,421 [1] INFO  - SaveEditedWallpaper Success
2010-01-07 16:11:03,421 [1] INFO  - Retrieved -C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png - for save or preview

2010-01-07 16:11:03,421 [1] INFO  - Entering SetBackground - 10.120.108.110 - telsinc1 - SEP0024C44300E0 - C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png - C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperIcon.png

2010-01-07 16:11:03,437 [1] DEBUG - Wallpaper request XML  :<setBackground><deviceName>SEP0024C44300E0</deviceName><background><image>DesignerWallpaper</image><icon>WallpaperIcon</icon></background></setBackground>

2010-01-07 16:12:03,765 [1] ERROR - WebException occurred setting background: The server committed a protocol violation. Section=ResponseStatusLine
System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
   at System.Net.HttpWebRequest.GetResponse()
   at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)

2010-01-07 16:12:03,781 [1] ERROR - Error processing WebExceptionThe server committed a protocol violation. Section=ResponseStatusLine
System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
   at System.Net.HttpWebRequest.GetResponse()
   at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)

2010-01-07 16:12:03,781 [1] INFO  - returning from SetBackground, success - False

2010-01-07 16:12:03,984 [1] INFO  - Returned Data is The server committed a protocol violation. Section=ResponseStatusLine error =  PROCESSING EXCEPTION +:System.Net.WebException: The server committed a protocol violation. Section=ResponseStatusLine
   at System.Net.HttpWebRequest.GetResponse()
   at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)

2010-01-07 16:12:03,984 [1] INFO  - personalisationResponse.StatusCode 0
2010-01-07 16:12:03,984 [1] INFO  - WebException ProtocolError - Ocoreu uma falha na comunicação.
2010-01-07 16:12:03,984 [1] INFO  - Message |Ocoreu uma falha na comunicação.|
2010-01-07 16:12:03,984 [1] INFO  - Data|The server committed a protocol violation. Section=ResponseStatusLine|
2010-01-07 16:12:03,984 [1] INFO  - Failed SetBackground, errorData - Ocoreu uma falha na comunicação.
2010-01-07 16:12:03,984 [1] INFO  - Failed saving C:\Documents and Settings\acipriano\Application Data\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png to SEP0024C44300E0
2010-01-07 16:12:03,984 [1] INFO  - Errordata returned is Ocoreu uma falha na comunicação.
2010-01-07 16:12:08,562 [1] INFO  - Save Wallpaper to cache failed
2010-01-07 16:12:10,703 [1] INFO  - Starting compression of file C:\Program Files\Cisco Systems\Cisco Unified Phone Application\LogFiles\phonePersonalization.log
2010-01-07 16:12:10,703 [1] INFO  - -- Problem Report System Details --
2010-01-07 16:12:10,703 [1] INFO  - OS Version  : Microsoft Windows NT 5.1.2600 Service Pack 3
2010-01-07 16:12:10,703 [1] INFO  - CLR Version : 2.0.50727.3603
2010-01-07 16:12:10,703 [1] INFO  - Assy build no = 7.0.3128.27720
2010-01-07 16:12:10,703 [1] INFO  - Build Version : 7.0(1) - 1485

Can help me ?

Thanks,

Alan

I have this problem too.
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htluo Thu, 01/07/2010 - 16:48

The first thing I would check is the "URL Authentication" in CUCM > System > Enterprise Paramters.  Is it pointing to the IP address of CUCM?

Michael

http://htluo.blogspot.com

htluo Thu, 01/07/2010 - 19:41

If configuration was good, we'll need packet capture between CUCM and IP phone.

On CUCM, you may use command "utils network capture file cucm count 100000 size all host all 192.168.1.100".  Where 192.168.1.100 is the IP address of IP phone.

For the phone, you may enable "SPAN to PC" option from CUCM and do the capture with a PC.

Or if it's possible, you may plug the phone into the same subnet with CUCM.  See if that makes any difference.

Michael

Ash Wassif Mon, 02/21/2011 - 17:52

Thanks Saleh, that did the trick. Cisco wrote everything except this :)

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