Problem with uc500 Auto Attendant and BACD Service

Unanswered Question
Jan 8th, 2010

Hi.
I'm supposed to configure in my company's automated announcements.
We have a Cisco UC500 and I've made all the settings using the Cisco Configuration Assistant.


The following procedure is set:

If anyone wants to reach customer service, he is redirected to the BACD system, where first the Hunt Group will sequentially call. Assuming nobody comes the announcement that all employees are engaged and will just wait for the caller.

This works wonderfully well.

Only now will be led by a certain time the caller to an auto attendant, where he can continue to receive wait or leave a message on the voice mailbox.

Here, however, the thing does not works. The Forward to the auto attendant does not work and after the expiration of the waiting period is the caller as saying that at the moment, no employee is available and he should sign again later thrown out of the line.

application
service bacd
  param queue-cme-debugs 1
  param aa-hunt1 A110
  param number-of-hunt-grps  10
  param queue-len 30
exit
telephony-service
no hunt-group report url suffix
exit
ephone-hunt 50  sequential
description *** CCA BACD ***
no list
pilot A110
no-reg pilot
statistics collect
no auto logout
no display-logout ""
list 201, 501
timeout 8, 8
exit
application
service aaservice0
  param max-time-vm-retry 3
  param voice-mail 800              <--- Here are the number from the Auto Attendant
  param aa-pilot 110
  param max-time-call-retry 130
  param number-of-hunt-grps 1
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:/bacdprompts/
  param handoff-string aaservice0
  param call-retry-timer 1
  param service-name bacd
  param drop-through-option 1
  param second-greeting-time 30
  param welcome-prompt _bacd_music_on_hold.au
  param drop-through-prompt _bacd_welcome.au
  exit

greeting Stefan

I have this problem too.
1 vote
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Paolo Bevilacqua Fri, 01/08/2010 - 09:14

To forward to B-ACD/AA, you need to "loopack" a DP so that you can hook the service to an incoming voip DP.

Eg:

dial-peer voice 800 voip

service bacd

incoming called-number 800

destination-pattern 800

session-target x.x.x.x <--- Use loopback interface preferably

codec g711u

no vad

I'm also planning to further modify my "PL2" version:

http://www.ciscoxmlservices.com/en/tcl--ivr-scripts

So that It can support service in out-bound mode, making it more efficient.

Actions

This Discussion