I'm supposed to configure in my company's automated announcements.
We have a Cisco UC500 and I've made all the settings using the Cisco Configuration Assistant.
The following procedure is set:
If anyone wants to reach customer service, he is redirected to the BACD system, where first the Hunt Group will sequentially call. Assuming nobody comes the announcement that all employees are engaged and will just wait for the caller.
This works wonderfully well.
Only now will be led by a certain time the caller to an auto attendant, where he can continue to receive wait or leave a message on the voice mailbox.
Here, however, the thing does not works. The Forward to the auto attendant does not work and after the expiration of the waiting period is the caller as saying that at the moment, no employee is available and he should sign again later thrown out of the line.
param queue-cme-debugs 1
param aa-hunt1 A110
param number-of-hunt-grps 10
param queue-len 30
no hunt-group report url suffix
ephone-hunt 50 sequential
description *** CCA BACD ***
no auto logout
no display-logout ""
list 201, 501
timeout 8, 8
param max-time-vm-retry 3
param voice-mail 800 <--- Here are the number from the Auto Attendant
param aa-pilot 110
param max-time-call-retry 130
param number-of-hunt-grps 1
paramspace english index 0
paramspace english language en
paramspace english location flash:/bacdprompts/
param handoff-string aaservice0
param call-retry-timer 1
param service-name bacd
param drop-through-option 1
param second-greeting-time 30
param welcome-prompt _bacd_music_on_hold.au
param drop-through-prompt _bacd_welcome.au