LMS 2.6, cannot start process syslogAnalyzer

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Jan 8th, 2010
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I'm unable to generate any syslog reports. an error is received when I see the collectot status



> Error


Collector Status is currently not available


Check Whether SyslogAnalyzer process is running normally


The following is the Analyzer status


    Process= SyslogAnalyzer
    State  = Administrator has shut down this server


The syslog.log file receives the logs. The syslogCollector log indicates the following error,



Could not send syslogs, removing the subscriber...Connection refused: connect



NMSROOT is C:/PROGRA~1/CSCOpx propFileC:/PROGRA~1/CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\C:\PROGRA~1\CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\csc\data\Collector.properties



SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:00,046, Logging System Initialized.


SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:00,046, System Initialized.


SyslogCollector - [Thread: main] WARN , 22 Dec 2009 15:20:08,640, Unable to resurrect connection to a subscriber.


SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:08,718, Service started...



Resubscring the Analyzer to the collector doesn't solve the issue.


When enabling the analyzer process manually, it throws an error


"Error: cmd failed. Server reason:"


can anybody help in fixing this?


Thanks in advance

Correct Answer by Joe Clarke about 7 years 6 months ago

Post a screenshot of your Services control panel showing all of the CiscoWorks services along with the output of the "hostname" command from a server DOS prompt.

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Joe Clarke Fri, 01/08/2010 - 09:36
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Post the entire SyslogCollector.log, AnalyzerDebug.log, SyslogAnalyzer.log, and output of the command:


netstat -a -n -o -b
rajesh_san Thu, 01/14/2010 - 06:26
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Hi Joe, i've attached the files. But netstat command seems not to be taking


C:\>netstat -a -n -b -o


Displays protocol statistics and current TCP/IP network connections.


NETSTAT [-a] [-e] [-n] [-s] [-p proto] [-r] [interval]

Also, nothing was written to the AnalyzerDebug.log file.

Attachment: 
Joe Clarke Fri, 01/15/2010 - 14:12
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Ah, you're on Windows 2000.  Post the output of "netstat -a -n" and the SyslogAnalyzer.log.

rajesh_san Sun, 01/17/2010 - 04:57
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Hi Joe,


The outputs are included in the attachemetn outputs.zip poster earlier in reply.

Joe Clarke Sun, 01/17/2010 - 14:57
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Jrm is not working.  Post the jrm.log.

Correct Answer
Joe Clarke Mon, 01/18/2010 - 11:41
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Post a screenshot of your Services control panel showing all of the CiscoWorks services along with the output of the "hostname" command from a server DOS prompt.

rajesh_san Fri, 01/22/2010 - 08:25
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Hi Joe, Thanks for pointing it out. The service startup parameters were modified and after setting the same correctly, the jrm process came up and everything is fine now

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