cue -cucm question

giovanni.cock · ‎01-08-2010

hi, i have a cue that was integrated with a ccm4.1, we are planning to install a new cucm 6.1, and i would like to know, if i need to make a fresh cue install or can i change the integracion from the ccm 4.1 to the cucm 6.1 (if it is possible, how can i do it?), the users and the dial plan between the ccm and the cucm is goint to be the same it wont change.

giovanni.cock · ‎01-08-2010

and how can i activate the wizard without erase the cue hard disk.?

Brandon Buffin · ‎01-08-2010

I have not performed this particular upgrade, but I see two options:

1. Create the necessary items (CTI ports, route points, etc) with the exact same naming convention used in the previous Callmanager and give the new CUCM the same IP address previously used. This option may allow the CUE integration to work without reconfiguration. Not sure, but it may be worth a shot.

2. Backup the CUE data, initialize the module, reinstall CUE, integrate with the new CUCM and restore the data. This is probably the cleaner option and the only option if the IP address, CTI ports/route points, JTAPI username, etc need to change.

Hope this helps.

Brandon