SPA9000 call forwarding: low volume

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Jan 8th, 2010
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Need some help on this one:

I have a setup consisting of a SPA9000, SPA400 and SPA942 phones.

Typical use upon leaving the office is for each user to do a CFWD to their cellphone.

This works well, except the volume is very low - both the caller and the recipient of the forwarded call experience difficulty hearing each other.

Is there a way to change the gain for the forwarded calls?



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Alberto Montilla Mon, 01/11/2010 - 10:03
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Dear Charu;

Are the calls reaching SPA9000 via the SPA400 or an ITSP?


cmungale11 Mon, 01/11/2010 - 10:13
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Dear Alberto,

The calls are going through the SPA400 to the SPA9000.

Input is 4 POTS lines. There is no ITSP setup.



Alberto Montilla Tue, 01/12/2010 - 08:34
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I see. Please modify the output gain at the SPA400.


cmungale11 Fri, 01/15/2010 - 11:18
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Thanks Alberto!

Call fwding volume works well now with the Transmit gain =2 dB.

Same SPA9000 + SPA400 + SPA942 system - upgraded to latest firmware.

Related question:

system is setup such that any call to the main number goes to 1 extension.

If No answer, it is set to call forward to their cellphone.

or, they can also do a CFWD ALL when leaving the office.

1) is there a way to reduce the number of rings or delay : currently caller hears 6-7 rings by the time the forwarded call is answered on the cellphone. Sometimes caller hangs up thinking there is some problem. They want it to be 2-3 rings max delay. SPA400 setting currently isnswer after 2 rings.

2) caller ID shows up fine on the SPA942 at the office. But does not go through when CFWD is on. The cellphone sees the office phone number caller ID.

Thanks for your help!



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